Client Relationship Manager Mid - Market

Mid-Market CRM Role

The Client Relationship Manager (CRM) is an individual contributor responsible for ensuring that the delivery of our service strategy exceeds and/or meets our clients' expectations. CRM is measured on client satisfaction, retention, and plan optimization.

Position Responsibilities

• Relationship Management: Meets with client key stakeholders to develop trust-based relationships within client organizations, including Senior Executives, Treasury, Human Resources, Benefits, Advisors, and TPAs. Consults with clients and brokers on investment issues including performance, diversification, style, and suitability. Attends Plan Investment and Administrative Committee meetings as appropriate. Analyzes plan data and industry trends and develops a strategic plan around plan design, product, and participant engagement solutions to meet clients' needs. Leads Voya's cross-functional service team to execute against the plan and report on effectiveness based on agreed-to metrics.
• Client Retention and Contract Negotiations: Responsible for client retention and manages RFIs, RFPs, and benchmarking exercises for clients. Manages contract negotiations for existing clients. Responsible for pricing strategy, contract preparation and signing. Negotiates appropriate Service Level Agreements.
• Strategic Account Management: Through consultative engagement works with clients to understand their labor and benefits strategies. Analyzes plan data and industry trends and develops a strategic plan of plan design, product, and participant engagement solutions to meet those needs. Leads Voya's cross-functional service team to execute against the plan.
• Project Management: Works with internal teams to establish live dates and scope out the project details. Responsible for negotiating project costs to clients and managing expectations concerning implementation dates.
• Client Growth: Identifies business opportunities for both organic growth and cross-sale of other Voya products and solutions and works within the Voya organization to develop, position, close, and implement these solutions. Contributes to the development of RFP responses and participates in the sales process for new Retirement business. Fully understands all details of Voya's offering for potential clients, and presents them in a way that best positions Voya to highlight its differentiated value proposition.

Knowledge and Experience

• 6+ years of experience in client service relationship management for defined contribution plans
• Industry certifications and FINRA series 6 or 7 and 63 licensing will be required
• Strong understanding of retirement plans both corporate and tax exempt as well as a solid investment background
• Strong Client Management experience and skills
• Strong interpersonal, presentation, and negotiation skills
• Excellent verbal and written communications skills
• Bachelor's Degree or equivalent
• Travel 25 40% of time; Locations Nation-wide

Compensation Pay Disclosure:

Voya is committed to pay that's fair and equitable, which means comparable pay for comparable roles and responsibilities.

The below annual base salary range reflects the expected hiring range(s) for this position in the location(s) listed. In addition to base salary, Voya offers incentive opportunities (i.e., annual cash incentives, sales incentives, and/or long-term incentives) based on the role to reward the achievement of annual performance objectives. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Voya Financial is willing to pay at the time of this posting.

Actual compensation offered may vary from the posted salary range based upon the candidate's geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

$100,070 - $157,470 USD

Be Well. Stay Well.

Voya provides the resources that can make a difference in your lives. To us, this means thriving physically, financially, socially, and emotionally. Voya benefits are designed to help you do just that. That's why we offer an array of plans, programs, tools, and resources with one goal in mind: To help you and your family be well and stay well.

What We Offer

• Health, dental, vision, and life insurance plans
• 401(k) Savings plan with generous company matching contributions (up to 6%)
• Voya Retirement Plan employer paid cash balance retirement plan (4%)
• Tuition reimbursement up to $5,250/year
• Paid time off including 20 days paid time off, nine paid company holidays, and a flexible Diversity Celebration Day.
• Paid volunteer time 40 hours per calendar year

Critical Skills

• Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
• Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
• Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
• Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
• Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Equal Employment Opportunity

Voya Financial is an equal-opportunity employer. Voya Financial provides equal opportunity to qualified individuals regardless of race, color, sex, national origin, citizenship status, religion, age, disability, veteran status, creed, marital status, sexual orientation, gender identity, genetic information, or any other status protected by state or local law.

Reasonable Accommodations

Voya is committed to the inclusion of all qualified individuals. As part of this commitment, Voya will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please reference resources for applicants with disabilities.