Data and Reporting Analyst

Role Description

• Evaluating data across forms and internal systems and resolving any data mismatch
• Quality assurance review of candidate records
• Follow up and outreach to candidates to obtain missing, incomplete, and mismatched information
• Inputting data into a Salesforce tool for reporting and tracking candidates through credentialing process
• Oversee all regulatory compliance expectations for state and federal programs
• Identifies and recommends improvements to workflows and processes to improve accuracy and efficiency
• Specialized knowledge of Microsoft Excel required to perform daily inputs, building functions, sorting, and filtering large amounts of data and ability to generate data drive reports weekly and on demand
• Maintain confidential records and data, including but not limited to sensitive security information, personnel contact information, background check submittal information and employer information
• Uses Microsoft Outlook daily to perform administrative duties
• Participates in collaborative meetings and may serve as point of contact for specific programs or platforms
• Supports recurring internal and external audit of records
• Applies concept of continuous improvement to develop new skills during changing initiatives
• Communicate with internal personnel as well as external job applicants
• Adhere to all company and department employment policies regarding security and confidentiality
• Note: In addition to the Essential Functions, they also perform similar work-related duties as assigned.

Qualifications

• Customer Relationship Management (CRM) tool experience
• Salesforce tool experience
• Analytical skills to receive, assemble and report on data records
• Extremely attentive to details
• Possess a high level of self-motivation and energy, and work with minimal supervision
• High organizational and time management skills
• Highly developed oral and written communication skills
• Fosters working relationships with leadership and other contract Points of Contact
• Ability to support multiple team members and projects simultaneously and prioritize in a fast-paced environment
• Proficiency in Adobe and/or FoxIt PDF as well as the Microsoft Office Suite which includes Word, Excel, PowerPoint, Outlook
• Ability to work as part of a team with excellent interpersonal skills

Requirements

• Minimum 2 years credentialing experience
• Bachelor’s or associate degree preferred
• Minimum 3 years working in a corporate office environment working with multiple internal and external customers
• Customer Relationship Management (CRM) tool
• Salesforce tool

Benefits

• The US base hourly range for this position is $23.54-29.48/hr + benefits.
• While it is uncommon for candidates to be hired at or near the top of the pay range, all compensation decisions are made based on the specific facts and circumstances of each hire.
• The final offer may vary depending on a combination of factors, including a candidate’s skills, qualifications, experience, and geographic location.