Patient Service Representative /Mohs Cancer Coordinator - Dermatology, West Los Angeles

Job Title

Work Location: Los Angeles, CA, USA

Onsite or Remote Fully On-Site Work Schedule Monday - Friday, 8:00 am-5:00 pm

Salary Range: $30.36 - $43.49 Hourly

Employment Type 2 - Staff: Career Duration indefinite

Primary Duties and Responsibilities

Major duties include but are not limited to:

• Acting as a liaison for the patients, outside referring physicians, faculty, and residents/fellows in the practice.
• Assisting patients in accessing and coordinating surgical service within the health system.
• Facilitating communication with referring physicians.
• Referring patients to appropriate resources and providing follow-up through telephone and EPIC/Care Connect.
• Manage a high volume of patient messages entering via multiple avenues.
• Assist with Patient check-in and cash collection
• Travel between our West LA, Santa Monica and Westwood location as needed
• Position starts in the Santa Monica location while awaiting West L.A opening

Job Qualifications

Required:

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities
• Ability to establish and maintain productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health

Preferred:

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and its services and programs.
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work.
• Familiarity and knowledge of authorization process & managed care programs
• Familiarity and knowledge of Mohs, excision/procedure scheduling and/or coordinating
• Knowledge of medical terminology