Patient Service Representative I - OR Administration

Job Description

Align yourself with an organization that has a reputation for excellence! Cedars-Sinai received the National Research Corporation’s Consumer Choice Award 19 times for providing the highest-quality medical care in Los Angeles. We also were awarded the Advisory Board Company’s Workplace of the Year, 3 years in a row. This recognizes hospitals and health systems nationwide that have outstanding levels of employee engagement. We offer an outstanding benefit package and competitive compensation. Come find out why Cedars-Sinai was Voted #1 in Californiaby U.S. News Best Hospitals!

Why work here?

Beyond an outstanding benefit package and competitive salaries, we take pride in hiring the best, most committed employees. Our staff reflects the culturally and ethnically diverse community we serve. They are proof of our dedication to creating a multifaceted, inclusive environment that fuels innovation and the gold standard of patient care we strive for.

What will you be doing in this role?

The Patient Service Representative I (PSR I) plays a vital role in facilitating patient care. This role primarily involves answering telephones, taking accurate messages, scheduling patient appointments, and managing patient referrals. The Patient Service Rep I (PSR I) demonstrate professionalism and productivity while maintaining a positive interaction with our patients.

These responsibilities include:

• Answering and triaging calls- directing to appropriate individuals or departments.

• Verifies insurance eligibility with an understanding of basic healthcare insurance benefits

• Updates patient demographic and insurance information in the CS-Link system accurately and timely

• Schedules and coordinates patient appointments under supervision

• Assists in managing physician schedules, handling patient/provider correspondence as directed

• Provides general administrative support, including answering phones, routing calls, and managing medical records

• Coordinates and manages patient referrals and authorizations, ensuring that patient interactions comply with healthcare regulatory standards

• Assist in other duties as assigned by management

Qualifications

Qualifications

• High School Diploma/GED - Required

• At least 6 months experience working with insurance companies and obtaining authorizations - Preferred

Cedars-Sinai is an EEO employer. Cedars-Sinai does not unlawfully discriminate on the basis of the race, religion, color, national origin, citizenship, ancestry, physical or mental disability, legally protected medical condition (cancer-related or genetic characteristics or any genetic information), marital status, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, age (40 or older), military and/or veteran status or any other basis protected by federal or state law.