Patient Service Representative II

Pacer Group

Below mentioned is the job description for your reference:

Job Title: Patient Service Representative II

Location: West Hollywood, CA (90048)

Duration: 13 Weeks

Shift: Day (5x8 Hours) 8:00 17:00

Job Summary

We are seeking an experienced Patient Service Representative II (PSR II) to support a fast-paced healthcare environment by providing high-level administrative and patient coordination support. The ideal candidate will have strong scheduling, insurance verification, patient registration, and customer service experience while ensuring excellent patient care and operational efficiency.

Required Qualifications

Minimum 2 years of healthcare administrative experience
High School Diploma or GED required
Strong understanding of medical scheduling, insurance verification, and patient coordination
Excellent communication and multitasking skills
Knowledge of HIPAA compliance and patient confidentiality standards

Key Responsibilities

Manage patient check-in/check-out, payment collection, and reconciliation
Maintain accurate patient demographic and insurance information within CS-Link/EMR systems
Coordinate complex scheduling, including provider visits, labs, EKG, echo, Zio, and specialty appointments
Handle referrals, authorizations, and insurance benefit verification
Monitor patient schedules, track no-shows, and assist with rescheduling
Manage provider calendars and communicate schedule changes to patients and staff
Support patient flow and act as liaison between patients and clinical teams
Answer high-volume phone calls, relay messages, and support operational workflows
Retrieve medical records while maintaining HIPAA compliance
Participate in staff meetings, departmental huddles, and process improvement initiatives
Perform additional administrative and courier-related duties as assigned

Preferred Skills

Experience working in a high-volume outpatient clinic or hospital setting
Familiarity with EMR systems and automated call distribution (ACD)
Strong organizational and customer service abilities
Ability to work independently and manage multiple priorities efficiently

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Vacancy posted 3 days ago

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