Patient Access Specialist

Job Description

Job Description

At GI Associates we believe in striving for the best outcomes for our patients, employees, and community.

Imagine your next career as a digestive health expert! GI Associates is looking for motivated people to join our growing independent gastroenterology practice. Our nationally recognized physicians and dedicated team are patient-focused and provide compassionate, collaborative care to patients across southeast Wisconsin.

GI Associates provides an excellent work-life balance and amazing benefits package including:

• No weekends
• No Holidays
• PTO & paid anniversary day
• 7% GI Associates retirement contribution & 401(k) plan
• Medical, dental & vision insurance
• Flexible spending plan
• Short- & long-term disability
• Basic & supplemental life insurance

Job Summary

The Patient Access Specialist is responsible for scheduling appointments for all GI Associates’ providers and locations while providing an exceptional customer experience.

Essential Duties & Responsibilities

• Scheduling Operations
• Answers a high volume of phone calls daily to schedule patient appointments (office visits and procedures) and answer scheduling inquiries
• Collects and verifies patient registration information including demographics, insurance, extensive health history and other data consistently and accurately
• Understands the patient journey to GI including screening procedures, diagnostic procedures, procedure recalls, self-referral and provider referrals
• Guides patients to appropriate provider and location based on established status, level of care, health system, proximity and patient preferences
• Understands basic GI anatomy, physiology, procedures and treatments
• Understands basic health insurance coverage information
• Communicates medical inquiries and patient urgency to clinical team members (clinical/physician support team, system partners, etc.) in a timely and appropriate manner
• Works closely with the business office on scheduling relating to insurance
• Coordinates timely delivery of digital or mailed paperwork for upcoming patient appointments (prep instructions, etc.)
• Productivity
• Consistently meets individual department productivity goals
• Technology
• Proficiency entering data and other clerical tasks (fax, email, copier)
• Proficiency using Microsoft products including Outlook, Teams, SharePoint, Word and other applications as necessary
• Proficiency using multiple electronic medical records (gGastro and Epic)
• Proficiency using company phone system
• Professionalism & Teamwork
• Collaborates with all departments within the organization and external partners to ensure an exceptional patient experience
• Showcases a professional and positive attitude
• Treats all patients and team members with respect and dignity
• Flexible in meeting the needs of the department
• Maintains a safe, clean and organized work environment
• Adheres to all current and future guidelines set forth in the GIA Employee Handbook and other policies & procedures as appropriate
• All other duties as assigned

Minimum Requirements

• High school diploma or equivalent
• 3+ year of customer service experience
• Available to attend meetings before/after business hours
• Proficiency with computers and technology
• Experience using Microsoft software (Outlook, Teams, Word, etc.)
• Open to adapt, learn and grow in a fast-paced health care environment

Desired Qualifications

• Call center or scheduling experience
• Medical knowledge and/or experience
• Health insurance knowledge and/or experience
• ABROE certification (can be completed after hire)
• Fluency in Spanish highly desirable

Physical Requirements

• Ability to hear and speak sufficiently to communicate over the phone and in person
• Ability to remain stationary/seated for 90% or more of the workday
• Ability to wear a headset
• Ability to efficiently operate a keyboard, phone and other office equipment
• Ability to reach overhead and bend down at workstation when needed.
• Ability to occasionally lift up to 10 pounds when moving boxes/packages at the office
• Ability to use the stairs in case of elevator outage

E04JI80004vh408vaim