CX Specialist, Enterprise Accounts

Job Description

Job Description

Redefine the future of customer experiences. One conversation at a time.

At Nextiva, we're reimagining how businesses connect, bringing together customer experience and team collaboration on a single, conversation centric platform. Powered by AI, driven by human innovation.

Our culture is forward thinking, customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether it's through our signature Amazing Service®, the technology we create, or the experiences we cultivate, connection is at the core of who we are.

If you're ready to collaborate with incredible people, make an impact, and help businesses everywhere deliver truly amazing experiences, this is where you belong.

Location: While this role is open to remote candidates across the United States, team members located within 40 miles of our Scottsdale headquarters (9451 E. Via de Ventura, Scottsdale, AZ 85256) are expected to work onsite four days per week to support collaboration, speed, and execution. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

As a CX Specialist supporting Enterprise customers, you'll partner with some of Nextiva's largest and most strategic customers to help them strengthen customer relationships, modernize their customer experience, and accelerate business growth. You'll serve as a trusted advisor, combining strategic account management with consultative selling to uncover new opportunities, solve complex business challenges, and deliver measurable outcomes through Nextiva's AI-powered Unified Customer Experience Management (Unified-CXM) platform. This role is ideal for someone who enjoys building executive relationships, navigating complex organizations, and helping enterprise customers realize long-term value from their technology investments.

What You'll Do:

• Own and grow a portfolio of enterprise customer accounts, developing long-term strategies that drive retention, expansion, and revenue growth.
• Build trusted relationships with executive stakeholders by understanding their business priorities, customer experience goals, and digital transformation initiatives.
• Identify, qualify, and lead complex expansion opportunities from discovery through negotiation, contracting, and close.
• Develop strategic account plans that align customer objectives with Nextiva solutions while identifying new opportunities across business units and stakeholders.
• Deliver consultative presentations and tailored product demonstrations that connect customer challenges to measurable business outcomes.
• Partner with Customer Success, Solutions Engineering, Professional Services, Marketing, and Channel Partners to deliver exceptional customer experiences throughout the customer lifecycle.
• Conduct executive business reviews that demonstrate value, measure progress, and identify future growth opportunities.
• Maintain an accurate sales pipeline, account forecasts, and opportunity plans using Salesforce.
• Leverage AI-enabled sales tools, customer insights, and automation to improve account planning, prioritize opportunities, personalize customer engagement, and increase productivity.
• Stay current on industry trends, AI innovations, and customer experience technologies to serve as a strategic advisor to enterprise customers.
• Consistently achieve or exceed quarterly and annual revenue targets while maintaining a customer-first approach that supports long-term partnerships.

Required Qualifications:

• 5+ years of enterprise technology sales or strategic account management experience with a consistent record of achieving or exceeding revenue goals.
• 3+ years selling enterprise CCaaS, UCaaS, CX, CRM, AI, SaaS, or cloud-based technology solutions.
• Experience managing complex, multi-million-dollar sales opportunities involving multiple stakeholders and long sales cycles.
• Proven success building relationships with executive leaders within Fortune 1000 or similarly complex organizations.
• Strong consultative selling, executive communication, negotiation, and account planning skills.
• Demonstrated ability to identify expansion opportunities, manage complex pipelines, and forecast accurately.
• Experience using Salesforce or a comparable CRM platform to manage customer relationships and sales performance.
• Strong business acumen with the ability to connect technology investments to customer outcomes, operational improvements, and business value.
• Excellent collaboration skills with cross-functional teams, partners, and executive stakeholders.
• Curiosity about emerging AI technologies and a willingness to responsibly adopt AI-enabled tools that improve customer engagement, decision-making, and sales effectiveness.

Preferred Qualifications:

• Experience selling Unified Customer Experience Management (CXM), Contact Center, Customer Experience, Communications, or AI-powered enterprise platforms.
• Experience working with strategic channel partners or partner-led enterprise sales motions.
• Familiarity with enterprise sales methodologies such as MEDDICC, Challenger, Command of the Message, or Miller Heiman.
• Experience supporting customers through digital transformation or large-scale cloud modernization initiatives.

Nextiva DNA (Core Competencies)

Nextiva's most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity and simplicity to ambiguity, challenge the status quo, and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically, learning and improving as they go.
• Critical Thinker: Data-driven, forward-thinking individuals who identify key drivers, anticipate risks, and deliver clear recommendations. They confidently leverage AI and automation to reduce friction, improve decision-making, and focus on higher-value work.
• Right Attitude: Collaborative, competitive, and resilient team players who jump in to solve tough problems, learn from setbacks, and foster a culture of service, respect, and care for customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best, in and out of the office.

Our compensation packages are tailored to each role and candidate's qualifications. We consider a wide range of factors, including skills, experience, training, and certifications, when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position, compensation may include base salary and/or hourly wages, incentives, or bonuses.

The expected hiring range is $110,000 - $170,000, including annualized base salary and annualized target sales incentive. Some sales roles are paid hourly with overtime eligibility. A different level in the job hierarchy may apply to a specific candidate, resulting in a different hiring range.

• ???? Health: Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
• ???? Insurance: Life, disability, and supplemental indemnity plans
• ⚖️ Work-Life Balance: Flexible Time Off for salaried employees, PTO for hourly employees, Paid Sick Time, Paid Parental Bonding Leave, and holiday pay
• ???? Financial Security: 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
• ????️‍ Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• ???? Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva, we're committed to supporting our employees' health, well-being, and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-SP1 #LI-Remote

Founded in 2008, Nextiva has grown into a global leader trusted by over 100,000 businesses and 1M+ users worldwide. Headquartered in Scottsdale, Arizona, and with teams across the globe, we're the future of customer experience and team collaboration through our AI-powered, conversation-centric platform.

Want to see what life at Nextiva is all about? Connect with us on Instagram, Instagram MX, YouTube, LinkedIn, and the Nextiva Blog.