Assistant Billing Clerk

Assistant Billing ClerkThe top salary range for this position currently reaches $77,023.17, PLUS, an excellent benefits package! The position will receive a 5.0% salary increase in July 2027; bringing the top step salary to $80,874.36.This posting may close once a sufficient number of applications is received. Please apply immediately. Applications without a valid typing certificate will not be considered. See section on SELECTION PROCESS for criteria.Under general supervision, the Assistant Billing Clerk performs a wide variety of utility billing duties involving the processing of water and refuse services; maintains detailed accounting; responds to general customer inquiries and complaints; and performs other related duties as assigned. Supervision is provided by the Billing Clerk.Essential Job FunctionsEssential job functions may include, but are not limited to, the following: (These functions may not be present in all positions in this classification. When a position is filled, the essential functions will be noted in the announcement of position availability. Management reserves the right to add, modify, change, or rescind work assignments as needed.)Assists with the processing of payments for water utility and refuse collection services; checks payment accuracy; batches payments into predetermined groups; calculates and posts payments; processes orders from customers discontinuing service; enters information into computer; answers questions and inquiries made by the public or refers to appropriate personnel; prints and mails customer billings; uses computer system and manual records to research status of accounts to answer inquiries and complaints regarding billing charges and services at public counter and/or over the telephone; receives daily printed meter reads; records high and over reads; corrects inaccurate readings and distributes orders for rereading meters; dispatches field personnel for a variety of routine and emergency service calls; and performs other related duties as assigned. Maintains regular attendance.Qualification GuidelinesTo qualify for this classification, an individual must possess any combination of experience and education that would likely produce the required knowledge and abilities, and enable the individual to successfully perform the essential job functions of the position. A typical combination is:Education and/or Experience: High School Diploma or GED equivalent with one year of experience in customer service, bookkeeping, or the preparation, maintenance, and processing of detailed records are required.Knowledge of: Basic accounting principles and bookkeeping procedures and methods; modern office methods, practices, and record maintenance systems; operational characteristics of a computer terminal; and public contact techniques.Ability to: Perform a variety of clerical accounting duties related to utility billing; respond to public inquiries, complaints and requests for service in a tactful and effective manner; accurately enter data at a speed necessary for successful job performance; accurately perform basic mathematical calculations; operate a computer terminal, calculator and other office equipment; understand and follow oral and written instructions; and establish and maintain effective working relationships with those contacted in the course of work.Licenses and CertificatesA typing certificate with a net speed of 45 wpm is required.Physical Demands: Ability to lift up to 15 pounds is required. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting, crouching and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement, and fine coordination in retrieving and entering data using a computer keyboard. Additionally, the position requires near and far vision in reading work related documents and using the computer, and acute hearing is required when providing phone and personal service.Work Environment: Employee generally works indoors. Environment is generally clean with limited exposure to conditions such as dust, fumes, or odors. Noise level in the work environment is usually moderate but the employee may occasionally be exposed to loud talking and interruptions from telephones and/or members of the public.Note: The duties, skills, and demands described here are representative of those that must be met to successfully perform the essential functions of the job. When appropriate, reasonable accommodations may be made to enable individuals with a disability to perform the essential functions of the position.Selection Process: Please apply online at or visit the City's website. Candidates must submit an application online, and attach a typing certificate with a net speed of 45 words per minute prior to the final filing date. Internet or electronic typing certificates will not be accepted. Certificates must be issued and dated within six (6) months of the final date of this recruitment from a government agency, temporary employment agency, business college, or public school system. Typing tests from the County of Los Angeles Department of Human Resources are not accepted. Failure to submit a typing certificate with the application by the final filing date will result in disqualification from the recruitment. Visit the City of Alhambra website for a list of possible agencies to obtain a typing certificate from. Cover letters and resumes are optional.Applications will be screened for qualifications and appropriate background and only the most qualified will be invited to participate in the examination process. Successful candidates must achieve a minimum passing score in each of the test components. Applicants will be notified by mail as to the test date, time, and location. The examination process will include: Typing certificate Qualifying Oral interview 100%. Candidates will be required to pass a City administered pre-employment physical and may be required to pass a thorough background investigation and polygraph examination as part of the selection process. Candidates who do not pass will be disqualified and removed from the eligibility list.Accommodation: Applicants with legal disabilities who require special testing arrangements must contact the Human Resources Department at least five (5) working days prior to the examination date.The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.The City of Alhambra is an Equal Employment Opportunity Employer. The U.S. Equal Employment Opportunity Commission (EEOC) is responsible for enforcing federal laws that make it illegal to discriminate against a job applicant or an employee because of the person's race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information. City of Alhambra