IT Support Tech

Job Description

Job Description

IT Support Technician | Contract | Wilmington, DE

On-Site | Contract – 9 Months | $24/hr | W2 Only

About the Role

We are looking for a motivated and customer-focused IT Support Technician to join an on-site support team in Wilmington, Delaware. This is a fantastic opportunity to work within a fast-growing business group supporting 800+ associates across multiple divisions. If you thrive in a people-first environment and have a solid foundation in end-user support, we want to hear from you.

What You'll Be Doing

• Providing walk-in, in-person IT support handling approximately 20 tickets/issues per day
• Supporting laptops and mobile devices across a mixed Mac and Windows environment
• Assisting the Service Desk by actively taking and resolving intake calls
• Collaborating with your team and site lead, stepping up as backup when needed
• Contributing to process improvements and cross-training efforts
• Delivering top-notch, customer-first support to associates daily

What You'll Need

• High School Diploma, GED, or equivalent
• 3+ years of end-user support and remote administration experience
• 3+ years working with Windows 10 or earlier
• 3+ years using ticketing tools such as ServiceNow, Zendesk, or HPSM
• 1+ year of experience with Google Suite
• 1+ year of experience with macOS (High Sierra or later)
• Strong communication, teamwork, and customer service skills

Bonus Points If You Have

• Bachelor's degree in Business, IT, Computer Science, or relevant Military experience
• Experience with JAMF Casper Suite or SCCM
• Active Directory experience
• Apple certification(s)
• Experience supporting 100+ Mac end users
• Familiarity with VMware, macOS Server administration, or McAfee encryption tools

The Details

• 9-Month Contract | W2 Only
• Wilmington, DE
• 5 Days On-Site
• $24/hr

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.

Across the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.

Because at the end of the day, we exist to help companies and people achieve their boldest ambitions.

Company Description

At Swoon, we believe the future is built by great teams working on the technologies that keep the world running. That’s why we focus on more than just filling roles. We help companies build the right teams at the right time – teams that move big ideas forward.\r\n\r\nAcross the US and Canada, leading organizations trust us to leverage our expertise to help them build, secure, and scale the technologies that are shaping tomorrow. The result isn’t just successful hires. It’s a hiring journey that’s as rewarding as the outcome: teams that thrive, cultures that grow stronger, and results that exceed expectations.\r\n\r\nBecause at the end of the day, we exist to help companies and people achieve their boldest ambitions.