Senior Client Success Manager

Job Description

Job Description

Description:

Hello, we're Augeo – we are a global leader in enterprise-level engagement and loyalty platform technology, delivering compelling experiences and fostering meaningful connections for employees, consumers, members and channel partners across many industries and verticals. We serve hundreds of clients, including 70+ Fortune 500 companies, representing millions of end users.

We are thought leaders and disruptors who think differently and creatively, built by entrepreneurs, operators and innovators.

At Augeo, we're passionate about providing an inclusive workplace that values diversity and our sustainability initiatives. Everyone is welcome - our employees are comfortable bringing their authentic whole selves to work. Be you, reach your full potential.

We work hard, we play hard and, most importantly, we care to our core about our teams and each other. We over-communicate around everything...especially while we navigate our new hybrid world.

Summary

As the Senior Client Success Manager, you will play a pivotal role in ensuring our clients achieve their engagement and loyalty goals. You will act as the primary point of contact for a key client, leading the management and optimization of their programs to drive satisfaction and retention. Your focus will be on building strong relationships, understanding client needs, and delivering solutions that enhance their experience with our platform.

You’ll spend your days on the following:

• Client Relationship Management
• Develop and maintain strong relationships with key client contact, acting as their trusted advisor and main point of contact.
• Program Oversight
• Oversee the success of client programs, ensuring that their objectives are met, and expectations are exceeded.
• Solution Implementation
• Collaborate with internal teams to implement and optimize engagement solutions tailored to client needs.
• Performance Monitoring, program analysis and case study creation
• Track and analyze client performance metrics, providing insights and recommendations for improvement.
• Client Feedback
• Gather and act on client feedback to enhance the effectiveness of our solutions and address any issues promptly.
• Strategic Planning
• Work with clients to develop strategic plans that align with their business goals and maximize the value of our offerings.
• Team Collaboration
• Partner with Customer Success, Sales, and Product teams to ensure cohesive and effective client support and solution delivery.
• Reporting
• Prepare and present regular reports on program success, and project outcomes to both clients and internal stakeholders.

What you need to be successful in this role:

• 5+ years in a client success, account management, or similar role within the engagement or technology sectors.
• Relationship Building
• Proven ability to build and maintain strong client relationships, with exceptional interpersonal skills.
• Analytical Skills
• Strong analytical and problem-solving abilities, with experience in using data to drive decisions and improvements.
• Communication
• Excellent verbal and written communication skills, with the ability to present complex information clearly and effectively.
• Project Management
• Experience managing multiple projects simultaneously, with a strong focus on delivering results and meeting deadlines.
• Technical Proficiency
• Familiarity with engagement and loyalty platforms, with the ability to quickly understand and utilize new technologies.
• Bachelor’s degree in business, Marketing, or a related field (advanced degree or certifications in client success management is a plus).
• Experience working with Fortune 500 companies or large enterprise clients is a plus.

Location

Candidates local to an Augeo office are expected to work a hybrid schedule. Candidates outside commuting distance of an Augeo office may work remotely.

Work Authorization

Applicants must be legally authorized to work in the United States at the time of application and throughout employment. This employer does not provide visa sponsorship now or in the future for this position, including but not limited to H-1B, TN, or other employment-based visas.

Equal Employment Opportunity

At Augeo, we believe diverse perspectives drive innovation and strengthen our culture. We are committed to creating an inclusive workplace where all individuals have the opportunity to thrive. Augeo is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law.

Benefits of joining team Augeo

• We offer Medical, Dental and Vision coverage with additional perks through third party vendors offering more virtual and in person care at your fingertips (must be in select locations)
• We offer paid Long-Term disability and Life Insurance
• HSA/FSA plans
• We offer varying voluntary benefits such as critical, hospital, pet coverage and much more
• Employee benefit education, campaigns and wellness opportunities
• 401k retirement matching and financial planning resources
• Education reimbursement
• Several EAP resources
• 13 paid holidays and PTO time
• Rewards, incentives and gamification for birthdays, Work-aversery's, professional and personal milestones, company involvement and kudos
• Employee referral bonuses
• Employee group opportunities
• Fun, casual and flexible working environment that embraces the hybrid workstyle
• Career growth opportunities
• Summer internship program

Requirements: