Caregiver Receptionist (Palo Alto, CA)

Caregiver Receptionist Needed - Palo Alto, CA

Become a Caregiver Receptionist with TheKey and earn top pay rates of $23 per hour while building a meaningful career in a growing industry!

$23 per hour

Full-time permanent role

Receptionist / Caregiver (hybrid role preferred)

TheKey is the largest provider of private pay in-home care for aging seniors in North America. As an Employer of Choice, our dedicated local teams provide exceptional support to our caregivers while they transform the lives of aging adults.

Join today and help us change the way the world ages!

Why join TheKey?

• Flexible schedules
• Highly competitive pay rates - starting at $23 per hour
• Weekly pay with optional daily pay through PayActiv
• Mileage reimbursement
• Benefits - medical, dental, vision and 401(k) plan with employer match
• Paid training - virtual/online/hands-on classes
• Referral bonuses
• 24/7 caregiver support & local management
• Career development opportunities

Location:

• Palo Alto

Schedule options:

• Primary schedule (hybrid role): MondayWednesday in-office as receptionist (9:00 AM 5:30 PM) + SaturdaySunday as on-call caregiver
• Secondary schedule (in-office only): MondayFriday in-office as receptionist (9:00 AM 5:30 PM) ideal for candidates preferring a standard weekday schedule without weekend caregiver duties.

Responsibilities

Role overview:

• Serve as the front-line receptionist for providing exceptional customer service to clients, caregivers, applicants, and team members via phone, email, G-chat, and in-person walk-ins.
• Act as a hybrid role combining administrative receptionist duties during the week with on-call caregiver support on weekends to cover last-minute call-offs, emergencies, and client needs.
• Manage incoming calls, accurately document notes, and route information to the appropriate caregiver manager, recruiter, or client success team member using Google Workspace, G-Chat, Zoom, and Wellsky software.
• Assist with new employee orientations, welcome new caregivers, and help prepare materials for training sessions.
• Provide friendly, professional support to walk-in visitors, applicants, and current clients.

Ideal candidate:

• Experienced receptionist or administrative professional who is also a caregiver (or willing and able to learn).
• Caregivers must be comfortable performing full personal care duties including ADLs (activities for daily living), companionship, physical transfers, and driving.
• Hoyer lift and hospice experience is a plus
• Strong multitasker with excellent verbal and written communication skills who thrives in a fast-paced environment.
• Professional, compassionate, and reliable with a customer-first mindset.
• Proficient with Google Suite tools and able to quickly learn agency software (Wellsky).
• Must have reliable transportation and availability for the on-call caregiver component in the primary schedule.

Qualifications

At TheKey, we pride ourselves on hiring compassionate caregivers who meet the following eligibility requirements:

• At least 1 year of professional caregiving experience
• At least 18 years of age
• HCA registration with the state of California (we can help you obtain this upon hire) including meeting state background requirements
• Valid driver's license, with access to a fully insured personal vehicle
• TB clearance or chest x-ray

At TheKey, we are committed to treating every employee with dignity and respect while providing a white glove experience for our clients to promote a healthy mind, body and spirit. Our caregivers are compassionate, innovative and dedicated to providing the quality of life our seniors deserve. Join us today and make a difference for seniors in your community!

Caregivers must comply with state background screening requirements and must be eligible to work in the US. Certain additional eligibility requirements, compensation, benefits and bonuses vary by state and location, so please ask for complete details at your interview.

In accordance with Article 2 of the California Health and Safety Code - California Community Care Facilities Act, TheKey requires timely and accurate positive fingerprint identification of applicants as a condition of employment. If an applicant has been convicted of a non-exemptible crime, and in compliance with all applicable state and local laws, their conditional offer will be rescinded.