Manager End User Services

The Senior End User Computing (EUC) Engineer is responsible for defining and delivering the strategy, architecture, and transformation of Cepheid’s end-user computing environment. This role focuses on modern workplace technologies, endpoint management, digital experience, virtualization, mobility, identity integration, and automation—ensuring a secure, scalable, and high-performing user environment across a global enterprise. This position is part of the IT Global Infrastructure & Operations team based out of Sunnyvale. In this role, you will have the opportunity to: EUC Strategy & Architecture Define and own the enterprise EUC architecture roadmap spanning endpoint management, virtual desktops, mobility, collaboration, and digital experience. Lead modernization initiatives across Windows, macOS, mobile platforms, and virtual desktop environments (VDI/DaaS) . Establish architecture principles for secure, scalable, and user-centric workplace computing aligned with enterprise IT strategy. Drive alignment with Identity, Security, Network, and Cloud architectures to ensure cohesive end-to-end user experience. Modern Workplace Transformation Lead transformation programs such as: Enable hybrid work capabilities with seamless, secure, and high-performance user access from any location. Drive digital employee experience (DEX) improvements through analytics, telemetry, and automation. Platform Engineering & Endpoint Management Architect and govern endpoint platforms including: o Microsoft Intune / Endpoint Manager o Jamf or macOS management platforms o OS builds and patch management o Application packaging and deployment o Device compliance and configuration baselines Enable automation through PowerShell, Graph API, and orchestration frameworks . Identity, Security & Compliance Integration Partner with security and identity teams to embed: o Zero Trust principles o Conditional Access and device posture enforcement o Endpoint security (Defender, EDR/XDR integration) Ensure EUC platforms comply with enterprise security, regulatory, and data protection policies . Drive integration with IAM platforms (Azure AD / Entra ID, MFA, SSO) . Application Delivery & User Experience Architect application delivery models including: o Native install, virtualized apps, and cloud-based SaaS delivery Optimize application performance and user experience across physical and virtual environments. Lead self-service enablement via modern catalogs and automation. Operational Excellence & Governance Define EUC operating model, governance frameworks, and service standards . o Device health o Patch compliance Drive continuous improvement, automation, and cost optimization across EUC services. Stakeholder Engagement & Leadership Partner with Infrastructure, Security, Service Desk, and Business units to align EUC strategy with organizational goals. Translate technical architecture into business value and measurable outcomes . Mentor engineers and lead design reviews, technical standards, and best practices . Communicate risks, dependencies, and roadmap progress to leadership. The essential requirements of the job include: Bachelor’s degree in information technology, Computer Science, or related field 10+ years of experience in End User Computing, Workplace Engineering, or Infrastructure Architecture Strong expertise in: o Endpoint management (Intune, SCCM, Jamf) Proven experience leading enterprise-scale EUC transformation programs Deep understanding of: o Modern device management and co-management models o OS lifecycle management, patching, and compliance o Digital workplace and user experience optimization Strong architectural, analytical, and stakeholder engagement skills Excellent communication skills with the ability to connect technology decisions to business outcomes Preferred Qualifications: Certifications in: o Microsoft Endpoint Manager / Intune o Azure Solutions Architect / Workplace Analytics o Citrix / VMware EUC certifications Experience with: o DEX tools (e.g., Nexthink, Lakeside, Aternity) o Automation and scripting (PowerShell, Python) o Zero Trust and endpoint security frameworks Experience working in global, regulated enterprise environments Familiarity with ITSM platforms (e.g., ServiceNow) for EUC service integration #J-18808-Ljbffr HMG AMERICA LLC