IT Support Specialist

Scan Global Logistics is a leading freight forwarding company, specializing in providing comprehensive logistics solutions to clients across various industries. At the core of our DNA is a ‘can-do-attitude’ and the willingness to always walk the extra mile to find the right logistic solution whether by road, rail, ocean, air or any other modes of transportation. Our culture is based on our four virtues: respect, integrity, entrepreneurship, and fun.

This is a direct hire, full time, on-site position based in Atlanta, GA .

Position Overview

Scan Global Logistics is seeking an IT Support Specialist to join our team in Atlanta, Georgia. Reporting to the IT Operations Manager, this role provides technical support to approximately 800 employees across 40 locations in Canada, Mexico, and the United States as part of a global IT team.

As a growing global organization operating in more than 55 countries with over 5,100 employees, Global Logistics offers the opportunity to work with a diverse range of IT systems, business applications, and technologies while supporting the organization's day-to-day operations.

Key Responsibilities

• Manage and monitor IT support tickets through Jira, ensuring timely resolution, accurate documentation, and appropriate escalation of issues and service requests.

• Maintain IT documentation and support resources within Confluence to promote knowledge sharing and consistent service delivery.

• Provide technical support for business applications, including ERP, Transportation Management Systems (TMS), Warehouse Management Systems (WMS), and accounting platforms such as Microsoft Dynamics GP (Great Plains) and Dynamics 365.

• Troubleshoot and support Microsoft 365 applications, Windows 10 and 11 operating systems, and Android mobile scanners.

• Assist the network team with Windows Server 2016 and 2019 support and troubleshooting.

• Participate in testing new applications, system updates, and software upgrades to help ensure functionality and reliability.

• Perform password resets and manage document access permissions through Microsoft Entra ID (formerly Azure Active Directory) and on-premises Active Directory, following established approval and security procedures.

• Deliver responsive, professional, and customer-focused technical support to meet the needs of internal and external stakeholders.

• Configure, prepare, and deploy HP desktop and laptop computers, Windows Autopilot devices, and office IT equipment for new hires, equipment replacements, and office setups.

• Provide occasional onsite IT support at other locations across North America as business needs require.

• Follow established IT procedures, security standards, and documentation practices to support reliable and secure IT operations.

Required Skills:

• Strong organizational skills and attention to detail, with the ability to prioritize multiple tasks and service requests.

• Excellent analytical, logical-thinking, troubleshooting, and problem-solving skills.

• Strong written and verbal communication skills, with the ability to explain technical issues clearly to users with varying levels of technical knowledge.

• Solid understanding of IT support procedures, technical troubleshooting, and information technology best practices.

• Ability to quickly learn and support the organization's business applications, software, hardware, and IT systems.

• Proficiency with Microsoft Office applications and the Microsoft 365 environment.

• Ability to work independently while collaborating effectively with a global IT team.

Preferred Qualifications and Technical Experience:

• Experience with Microsoft Intune for device management and endpoint configuration is a plus.

• ITIL or CompTIA certification is preferred.

• Familiarity with Meraki, Microsoft Azure, Python, .NET, React, Node.js, or Boomi is a plus.

• Experience with Microsoft SQL Server, MySQL, or Oracle databases is highly desirable

• At least three years of related experience is required.

Physical Requirements

• Ability to sit at a desk and work on a computer for prolonged periods.
• Ability to lift up to 15 pounds occasionally.

Job type: Full-time

Pay: $24.00–$26.00 hourly

Schedule

• Eight-hour shift
• Monday through Friday

Work location: On-site in Atlanta,GA near the airport. After successfully completing the probationary period and receiving manager approval, employees may work from home one to two days per week.

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Employee assistance program
• Health Savings Account (HSA)
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Paid time off
• Tuition reimbursement