Sr Business Systems Analyst -- QMS

We Make Life More Rewarding and Dignified 

Location : ​Libertyville​
Department : ​Information Technology 

Summary

The Senior Specialist, Business Systems Analyst - QMS is responsible for the analysis, design, testing, and implementation of business processes and the supporting software applications. This role drives business value by collaborating with business stakeholders and senior application team members to ensure the efficiency of existing processes while designing enhancements and extensions that align technology with key business needs.

The Analyst should possess deep expertise in business activities and processes within the designated functional area and effectively partner with business teams to ensure IT solutions deliver measurable value.

This role specifically supports Manufacturing Finance and Controlling functions, including Cost Center Accounting, Product Costing, Production Accounting, Inventory Accounting, Profitability Analysis, Profit Center Accounting, and financial reporting within these domains.

Hollister Incorporated operates in a hybrid work environment. Employees are expected to come into the office a minimum of 4 days per week. Sponsorship to work in the US is not available at this time.

Responsibilities

Solution Delivery

• Business Process Implementation & Enhancement: Collaborates with business stakeholders and senior IT resources to analyze existing business processes, gather requirements, develop functional process designs, and define reporting needs that support management oversight.
• Process Knowledge & Impact Assessment: Maintains expertise in current process standards within the assigned function. With guidance from senior application team members, evaluates the impact of process changes on the existing environment.
• Testing & Validation: Translates business requirements, functional designs, and business scenarios into comprehensive test plans that validate processes before implementation. Conducts unit testing to ensure technical solutions align with functional requirements. Facilitates user acceptance testing, identifies impacts to related processes, and performs regression testing as needed.
• Business Process Support: Ensures critical business processes function effectively by maintaining application capabilities required to support business operations. Resolves production issues while adhering to IT standards and protocols.
• Documentation & Process Design: Develops and maintains business process documentation, including process overviews, detailed functional specifications, and visual aids such as process flows. Updates documentation as processes evolve and tailors content to the appropriate audience.
• Training & Knowledge Sharing: Conducts training for business users on new process implementations and shares best practices to promote effective use of software applications.

Business Partnering

• Stakeholder Collaboration & IT Liaison: Builds strong collaborative relationships with business stakeholders and serves as a key IT point of contact. Manages expectations and bridges IT and the business to ensure alignment on technology initiatives.
• Technology Initiative Intake & Roadmap Development: Supports intake and prioritization of business technology initiatives. Partners with business stakeholders, Solution Architects, and IT Leadership to define roadmaps and advance initiatives through project intake and assessment processes.
• Maximizing IT Services for Business Value: Understands IT service offerings and works with IT Leadership and business stakeholders to optimize their use and prioritize initiatives based on business impact.
• Strategic IT Alignment: Collaborates with Enterprise Architecture and IT Leadership to ensure technology initiatives align with enterprise strategy.
• Quality Systems Leadership: Act as SME for Quality Management System platforms. Provide guidance on system capabilities, best practices, and regulatory expectations. Support governance of controlled processes and validated applications.
• Business Process Analysis: Analyze business workflows and identify optimization opportunities. Facilitate process mapping, requirements gathering, and impact assessments. Translate business needs into technical solutions.
• Compliance & Validation: Support system validation activities. Maintain documentation required for compliance with applicable regulations and internal procedures. Ensure system changes are implemented in accordance with quality, validation, and change management processes.
• Vendor & Stakeholder Management: Coordinate with software vendors regarding incidents, enhancements, upgrades, and support activities. Build strong partnerships across Quality, Regulatory Affairs, Manufacturing, and IT functions.
• Project Delivery: Participate in quality systems projects, upgrades, and enhancement initiatives. Coordinate testing, training, deployment, and hypercare activities.

Essential Functions of the Role

• Communicate effectively via email, phone, and virtual platforms.
• Collaborate across departments to support organizational goals.
• Participate in cross-functional meetings and initiatives.
• Maintain and analyze data using tools like Excel, SAP, or HRIS systems.
• Ensure data accuracy and confidentiality in compliance with company and legal standards.
• Prepare reports and dashboards for internal stakeholders.
• Manage multiple priorities and deadlines in a fast-paced environment.
• Lead or support special projects aligned with departmental objectives.
• Demonstrate initiative in identifying process improvements or automation opportunities.
• Resolve inquiries and issues with professionalism and discretion.
• Maintain secure handling of sensitive information.

Education & Work Requirements

• Bachelor’s Degree with 5-8 years of related experience

Education & Work Preferences

Specialized Skills/Technical Knowledge:

• 5 years of experience supporting Quality Management Systems, Document Management Systems, or regulated business applications.

• Experience administering enterprise platforms in regulated environments.

• Experience gathering business requirements and supporting software implementations.

• Experience supporting computerized system validation activities.

• Medical device, pharmaceutical, life sciences, or other regulated industry experience preferred.

• Experience with BIOVIA, Dassault, EDMS, Process Compliance, Compliance Unity, MasterControl, Veeva, TrackWise, or similar platforms preferred.

Competencies

• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

• The anticipated base pay range for this position is $95,000 - $125,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors. ​
• This position is also eligible to participate in the Hollister Corporate Bonus Plan.
• The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs. ​
• The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions. ​
• The Company’s paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status. ​
• The Company’s additional benefits include: education assistance and adoption assistance benefit programs. 

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Req ID: 36734