Data Analyst, Chat Product (Miami)

About Us

At Félix, we're building the financial ecosystem for Latin immigrants in the U.S., starting with a revolution in remittances. Our core product is an AI-powered chatbot built on WhatsApp, allowing our users to send money home as easily as sending a text message. We leverage cutting-edge technology like AI, blockchain, and stablecoins to make cross-border payments faster, more affordable, and more accessible than ever before.

We are a hyper-growth Series B company, backed by over $100 million in funding from top‑tier global investors, including QED, Castle Island, Switch Ventures, HTwenty, Monashees, and General Catalyst Customer Value Fund. This isn't just about the numbers; it's a testament to the trust our investors have in our vision and our team. Additionally, the Félix founders were selected as “Endeavour Entrepreneurs” and were recipients of the CrossTech Fintech Startups Award.

We are a group of extremely talented and dedicated high‑performers, united by our shared obsession with a single goal: empowering our customers. We are all owners of Félix, driven by a bias for action and a true experimentation spirit to get shit done with urgency and focus.

Joining Félix means you will be part of a team building a legacy, a company that will outlive us all. This is a rare opportunity to apply your skills to a deeply meaningful mission—serving a community that has been underserved for too long. We are a team that is fiercely loyal to each other, where radical transparency and constructive feedback are how we grow and push for excellence. We are bold, we care less about what others are doing, and more about creating sustainable value and a product that truly makes our users' lives better. We are building the future, today.

About The Role

We’re looking for a data‑driven and user‑obsessed thinker to join our product team. As Product Analyst, your mission is to empower Product Managers with the insights they need to make sharper, faster decisions. You’ll dive into funnels, user conversations, and data to uncover what’s really happening, and translate those findings into clear narratives and impact sizing. You’ll be a strategic partner to PMs — validating hunches, testing hypotheses, and ensuring our roadmap is grounded in both numbers and user reality.

This role is open to all candidates in Latin America.

Responsibilities

• Be the closest partners of product managers — make recommendations while supporting discovery, prioritization, experimentation, and tracking of initiatives.
• Interpret and Analyze Data:
  • Interpret data and trends, analyze results, and provide ongoing reports that drive business decisions.
  • Be in charge of funnel / behavioral analysis — identify friction points, drop‑offs, and growth opportunities.
  • Dive into user conversations (WhatsApp, support, interviews) to surface behavioral insights and pain points.
  • Do bespoke analysis to solve important questions.
  • Size initiatives using both quantitative modeling and qualitative signals, estimating impact and trade‑offs.
  • Drive and support A/B tests and experimentation.
  • Build and maintain core dashboards to track product performance and user engagement.
• Make business recommendations: Create clear, concise storytelling for leadership and cross‑functional stakeholders (data → insights → recommendations).

Requirements

• Bachelor's degree in Business, Mathematics, Economics, Information Management, or a related discipline.
• 3–6 years of experience in product analytics, strategy, insights, growth, or consulting roles.
• A proven background that includes not only quantitative analysis but also qualitative research such as surveys and user interviews to truly understand the user journey.
• Strong SQL and data analysis skills; comfort working with funnel metrics and behavioral datasets.
• Ability to synthesize qualitative feedback into structured insights.
• Comfort with sizing business impact and making prioritization trade‑offs.
• Clear communicator with strong business intuition—can go from numbers to strategy.
• A genuine interest in our product and curiosity to deeply analyze the user experience by talking with and observing users.
• Experience in fast‑growing tech companies and/or fintech is highly valued.
• Advanced English level and Spanish native speaker.

Why this role matters

You’ll be the connective tissue between our users, data, and product decisions. Your work will directly shape how we prioritize, where we focus, and how fast we grow!

What We Offer

• Competitive salary
• Initial stock options grant
• Annual performance bonus
• Health, dental, and vision plans
• Remote work environment, although we have offices in Miami and México City and would love to work in hybrid model if you are up to it.
• Continuous learning opportunities
• Unlimited PTO
• Paid parental leave
• Empowering opportunities for growth in a dynamic entrepreneurial environment

Equal Opportunity Employer

At Félix, we are committed to providing equal employment opportunities to all qualified employees and applicants without regard to race, religion, nationality, sex, sexual orientation, gender identity, age, or disability. This policy applies to all terms and conditions of employment, including recruitment, hiring, placement, promotion, training, compensation, benefits, and termination.

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