Event Agent Assistant

In an age of increasing technology, our teams speakto our consumer base ensuringthe right point gets across every time. Job Description Responsibilities and Duties Provide the best customer service by speaking directly and honestly with our customers and developing a deep understanding of what our community truly wants from our brand. Communicate with our customers to address and answer any inquiries. Identify clients who are in vulnerable situations and help determine what steps we can take to support them. Proactively identify patterns in the frustrations or hopes of our customers, seeing where we can change our processes, products, or tools to make them happier. Work closely with our management team to act as the first line of defense to help detect and investigate trends. Understand, prioritize, and elevate the comments of our customers and requests for functions to the appropriate supervisor. Also, ensure that they are treated fairly and can share their thoughts and concerns. Support other members in the customer service team by being a climbing point for them and advising new members. Make sure that the rest of the company focuses on the customer and concentrates on creating the best customer experience. Qualifications Knowledge about practices and principles of Customer Service. Experience in aCustomer Service role Customer and business-oriented with exceptional listening skills Excellent organizational skills Team player; able to interact effectively with colleagues and team members Ability to manage (sometimes) an intense workload and work efficiently under pressure Demonstrate excellent interpersonal skills and comfortable working in a diverse and multicultural environment Benefits PD conferences Business trips R&R Trips Bonuses and Awards #J-18808-Ljbffr Malibu, Atlanta