Account Specialist

Blue Truck Account Management

Blue Truck is a national furniture logistics company that's reshaping how customers experience delivery especially when it comes to big, important purchases like sofas, beds, and dining tables. We specialize in white-glove, in-home delivery for some of the fastest-growing furniture brands in the country, combining smart logistics with a seamless delivery experience and high quality support. Founded by a team with backgrounds at Uber and other high-growth startups, we're using technology to bring the furniture supply chain into the modern world. Our focus is simple: let furniture brands shine at what they do best designing and selling amazing products while we handle the heavy lifting of delivering them to customers' homes safely, quickly, and professionally.

Why Work With Us? Blue Truck is growing fast! We've built a coast-to-coast network and earned a reputation for service that stands out in an industry that doesn't always get it right. For people who are ambitious, solution-oriented, and excited to be part of a company that's still early in its journey, this is a ground-floor opportunity. High performers here aren't just employees they're builders helping shape the future of the company (and their own careers along with it). Blue Truck offers a competitive package to ensure our best are treated the best!

This is a full time, in office position in Norcross, GA. Schedule is:

• Mon-Fri (in office): 8:30a - 5:00p
• Hours may adjust occasionally based on the needs of the business

What You'll Accomplish You'll play a critical role in our day-to-day success. You'll be corresponding directly with manufacturers, direct sellers, and end customers to answer order inquiries, price and sell new brookings, and act as liaison between customers/shoppers and our internal team.

• Provide email support to customers and shippers. Triage a variety of issues that occur in the course of a furniture shipment, and build your aptitude in understanding how to diagnose and solve problems.
• Investigate and problem-solve escalated requests such as special handling needs, difficult delivery logistics, and missing items; respond professionally to written inquiries once resolution is determined.
• Generate and manage inbound service quotes working directly for manufacturers, shippers, independent sellers, and customers to provide accurate delivery pricing through the company's platform.
• Leverage internal logistics systems to accurately pull shipment data, calculate route-based pricing, and generate formal quotes
• Serve as the primary point of contact for new and existing customers and coordinate with operations team for seamless execution of all agreed upon services.
• Follow up on inbound leads, assist in onboarding new accounts, and maintain organized records of quote outcomes and prospect activity.
• Partner with leadership on various projects ranging from administrative action items to strategic internal ops initiatives.

Tools You'll Work With:

• Front: Multichannel inbox for managing customer emails, texts, and calls
• Airtable: Real-time delivery tracking, scheduling, and ops coordination
• Google Workspace: Docs, Sheets, Gmail, and Calendar for daily operations
• Dialpad: Holistic telecommunication line to connect all stakeholders.
• Logistics Systems: Internal software designed for efficient routing and tracking

Preferred Skills & Qualifications:

• Consultative Communicator: Proficient written and verbal acumen with strong interpersonal skills
• Complex Problem Solver: Thrives in a fast-paced environment, with evolving customer needs and multi-layered inquiries.
• Quick-Learner: Proactive self-starter who adapts quickly to new processes, systems, and workflows.
• Detail-Oriented Multi-tasker: Manages multiple quotes, accounts, and priorities simultaneously.
• Relationship Builder: Proactively follows up, develops relationships with manufacturers, and identifies new opportunities.