Senior Product Designer

Senior Product Designer We’re looking for a Senior Product Designer who thrives in complexity, embraces ambiguity, and turns it into clarity. You’ll own end-to-end design for Fountain's CRM product: from research and ideation to polished, production-ready designs, to iterating post-release. This role requires balancing user needs, business objectives, and technical feasibility to create a category‑defining CRM that delivers measurable impact. This role partners with our Design team, Product Managers, Engineering, CS, and Data teams to deliver compelling, user-driven product experiences. You will also work closely with Fountain's AI product surfaces, including our Cue agentic system, and are expected to both design for AI-driven experiences and leverage AI tools as part of your own design process. This role is fully remote and requires 6+ hours overlap with US Pacific Time. What You’ll Be Doing Lead the design of Fountain’s CRM product, from discovery through delivery Design agentic‑first experiences that reduce recruiter workload, surface the right talent intelligence at the right moment, and drive measurable hiring outcomes Translate complex workflows and data into intuitive, elegant user experiences Conduct user research to deeply understand user needs and validate solutions Understand the distinct goals, mental models, and workflows of different user types (applicants, recruiters, and admins) Partner closely with product managers and engineers to deliver intuitive, user‑centered product experiences and ship impactful features at high velocity Work in rapid, iterative cycles—from problem framing to polished design—to accelerate learning and delivery without compromising quality Bring clarity to ambiguous problems through structured thinking and strong problem‑solving skills Communicate ideas with precision and influence through storytelling, prototypes, and data-driven rationale Contribute to high‑quality UI and UX design system patterns for consistency and scalability What You Should Bring 7+ years of product design experience in high‑complexity B2B SaaS , with a portfolio showcasing user‑focused problem solving and elegant product solutions Exceptional interaction design and visual craft — you have a strong command of visual design as well as usability best practices, and you apply design principles and patterns with intention to produce consistent, high‑quality work. Expert‑level proficiency in design tooling — currently Figma, with strong AI fluency across tools such as Claude that help you move fast without sacrificing quality. Experience in user research and validation —you effectively lead discovery in ambiguous spaces to uncover real user needs and translate findings into clear product direction. Strong sense of ownership —you advocate for design excellence and challenge assumptions. You are able to balance user needs with business goals and technical constraints Exceptional communication skills —you can explain the “why” behind your decisions and advocate for design quality Time zone flexibility —6+ hours overlap with US Pacific Time Nice to Have Experience working with talent acquisition or CRM platforms. Commercial Account Executive As a Commercial Account Executive, you will be responsible for selling Fountain solutions to large employers in industries where the hourly workforce is core to business operations. These industries include retail and grocery, hospitality and food services, logistics and transportation, business and professional services, and healthcare. Your accounts will have at least 5,000 employees (with an emphasis on 10,000 employees and up), and your buyers will be senior executives in talent acquisition and business operations. What You’ll Be Doing Prospect to key accounts within your territory, building a sustainable pipeline in partnership with marketing and sales development Understand and promote Fountain’s vision, products, and value proposition, taking a value‑first approach to selling our solutions Manage a complex enterprise sales process, working with and driving consensus among our stakeholders in HR, recruiting, business operations, IT, and other corporate functions Close new accounts for 5‑6 figure annual recurring revenue Set up customers for long‑term success, selling with honesty and integrity Track all customer information and progress in Salesforce and other Fountain tools Contribute to a culture of accountability and a team‑selling approach What You Should Bring Minimum 5 years of experience in software sales, with a heavy emphasis on selling business solutions to senior executives Proven track record of exceeding sales quotas and closing 5‑6 figure deals Strong knowledge of technology solutions serving the recruiting, HR, and/or hourly workforce market, including the buyer personas and value drivers at the executive level Prior experience in startup organizations and selling products that are novel or require creativity and evangelism 2 or more years of experience working 100% remotely Willingness to travel often for events (1+ per month) Salary Range: $90,000 - $100,000 K USD + commission, depending on location and experience Platform Engineer Fountain builds workforce management software for the world's largest hourly employers. We are an agent‑first engineering organization where coding and review agents are integrated into our daily workflow. Our platform team builds the critical systems that enable engineers and agents to ship dependable products at scale. What You’ll Be Doing Ship platform capabilities across all customer and internal products Own performance, security, and stability for high‑traffic production systems Enhance agentic systems, including coding agents and observability tools Lead architectural decisions for human and agentic interfaces Design reliable code, APIs, and contracts for humans and agents Collaborate with product and engineering teams to deliver customer impact Work autonomously with product managers and designers Identify problems, ship fixes, and own outcomes like an early‑stage product team What You Bring A minimum of five years in a professional engineering role, primarily focused on backend development, with a proven history of launching production‑ready systems. Expert‑level systems design. You have a keen eye for the architectural foundations beneath every feature and aren't afraid to express technical perspective. You possess a track record of identifying and re‑engineering misaligned systems. Exceptional discernment for technical trade‑offs, UX, APIs, and code. You possess a clear vision of excellence across various domains and consistently elevate the standards of your colleagues. Demonstrated experience with agentic or LLM‑based systems beyond consumer use. You’ve shipped something where an LLM was in the critical path, built tooling that agents consume, or designed evals that catch regressions. Bonus if you can describe the failure modes you've seen and what you did about them. Initiative. Our strongest signal: you ship things nobody asked you to ship, and they turn out to matter. Thrives in autonomous and ambiguous environments, operating effectively without the need for a structured ticket queue. Excellent written communication. You'll work across time zones (EU, US, South Africa, India) and async clarity is the highest‑leverage skill in this kind of org. Nice to Have Designed APIs or tools meant to be consumed by agents: structured outputs, deterministic surfaces, good observability. Experience within early‑stage product teams or startup environments. Proficiency with event‑driven architectures, monorepos, and/or observability at the platform level. Benefits Health Insurance Paid Time Off (PTO) Paid Holidays Remote Work Professional Development Equal Opportunity Fountain is proud to be an equal opportunity workplace. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, socioeconomic status, disability, and veteran status. #J-18808-Ljbffr SCALIS