Turning Point Case Manager

Job Description

Job Description

Job Title- Turning Point Case Manager  

CHHOP Mission Overview  

CHHOP is dedicated to addressing housing and food insecurity through direct services, advocacy, and community engagement. We provide safe shelter, nutritious food, and supportive services that promote dignity, stability, and long-term housing solutions for individuals and families facing systemic barriers. 

Position Summary  

The Turning Point Case Manager is a mid-level social services and advocacy position supporting individuals with disabilities who were formerly homeless and who now live independently in the community. The role of the Turning Point Case Manager is to build trusting relationships with program participants to maintain housing and achieve goals, including developing skills, including budgeting, socialization, education, and maximizing physical and mental health.  

The ideal candidate will bring a readiness to learn and provide support to empower participants to maintain safety, stability, and personal growth.  

CHHOP is recognized by its peer-human service agencies, constituents, and stakeholders for its excellence in serving those most in need. The Fred’s Pantry and Community Partnerships Coordinator position offers the ideal candidate the opportunity to join a team of mission-driven, compassionate professionals. 

Key Responsibilities  

• Meet individually with clients to monitor well-being, conduct assessments, and provide referrals to supportive services both within the agency and through community-based providers. 
• Assist clients in accessing essential services, including food, transportation, medical care, benefits, counseling, employment, and emotional support; coordinate referrals to specialized or higher-level services when needed. 
• Develop, implement, and regularly review individualized service plans with participants, supporting independent living skills such as budgeting, and connection to community resources to support long term housing stability  
• Work collaboratively with the Program Supervisor and external partners to coordinate case conferences, respond to crises, and determine appropriate interventions and outcomes to address behaviors compromise housing sustainability 
• Perform data entry and maintain records within the agency database system, ensuring accuracy of client information, income verification, and rent calculations. 
• Monitor clients’ financial obligations, including rent and utility payments, and report concerns to the Program Supervisor; work with utility providers to ensure continuity of essential services. 
• Conduct housing quality inspections (HQS) and home visits in accordance with HUD guidelines to assess living conditions, identify needed repairs, and ensure compliance; follow up on inspection deficiencies with clients and landlords  
• Oversee housing-related activities, including lease renewals, landlord engagement, apartment inspections, and identifying new housing opportunities by maintaining relationships with current and prospective landlords. 
• Participate in ongoing professional development and training opportunities. 
• Other duties as assigned. 

Administrative & Team Support  

• Maintain files “audit ready” 
• Work across programs when needed 
• Participate in staff meetings, conferences, and organizational events 

Qualifications  

Required  

• Bachelor’s degree or equivalent experience in social justice studies, social services, or a related field 
• Minimum 2 years’ experience in a related nonprofit field 
• Strong written and verbal communication skills 
• Excellent organizational skills and attention to detail 
• Ability to manage multiple tasks and meet deadlines 
• Proficiency with Microsoft Office and/or Google Workspace 
• Demonstrated commitment to equity, dignity, and the mission of addressing housing and food insecurity 
• Detail-oriented with strong problem-solving abilities.  
• Must be willing and able to visit and inspect living quarters, climb multiple flights of stairs 
• Valid driver’s license required with access to vehicle  
• Knowledge of Westchester County resources preferred  
• Strong basic math skills to assist clients in creating household budgets  
• Ability to work independently and as part of a team.  

Preferred  

• Internship, volunteer, or work experience in a nonprofit setting 
• Spanish/English bilingual 
• Knowledge of issues related to homelessness, disability, and trauma 

Core Values & Competencies  

• Respect for people from diverse backgrounds and lived experiences 
• Trauma-informed, compassionate communication 
• Strong sense of empathy, professionalism, and integrity 
• Willingness to learn and grow in a mission driven environment 

Salary: $58,000+ benefits 

To Apply  

Submit a cover letter and resume at  chhop.org/jobs . No calls, please. 

We strongly encourage people of color, lesbian, gay, bisexual, transgender, queer and non-binary people, veterans, parents, and individuals with disabilities to apply. CHHOP is an equal opportunity employer and welcomes everyone to our team.