Family Support Partner

Description

Valley Community Services Board (VCSB) is seeking a compassionate, dedicated, and family-centered Family Support Partner to join our Intensive Care Coordination (ICC) team. This unique peer support position provides guidance, advocacy, and encouragement to caregivers of children and adolescents with behavioral health, developmental, substance use, or co-occurring needs.

Drawing from lived experience, the Family Support Partner empowers families to navigate complex child-serving systems, build confidence in advocating for their children, and connect with the resources and supports needed to help their families thrive. Working as part of a multidisciplinary team, this position helps ensure services are family-driven, youth-guided, trauma-informed, and delivered through the evidence-based High Fidelity Wraparound model.

VCSB by the Numbers

Based on a third-party employee engagement survey conducted in 2025:

• 77% of employees report being highly engaged.
• 83% of employees report feeling supported by their supervisor
• 83% of employees would recommend working at VCSB to others.
• 79% of employees report they are equipped with the resources needed to effectively perform their jobs effectively.

Benefits:

• Sign-on bonus of $2,500.
• Hourly rate from $17.15 - $20.96.
• Clinical supervision provided at no cost.
• Health insurance as low as $40/month for individuals. Family and dependent plans are also available.
• 14 paid holidays.
• Accrue up to 20 days of paid time off (PTO) per year from year one. PTO is immediately available upon accrual.
• Participation in the Virginia Retirement System.
• Professional development assistance provided at no cost.

Essential Functions:
Family Support, Advocacy, and Peer Engagement

• Provide peer-based family support services grounded in lived experience and recovery-oriented principles.
• Build trusting relationships with caregivers to promote hope, empowerment, and family-driven decision-making.
• Support families in navigating behavioral health, education, juvenile justice, developmental disability, and social service systems.
• Help caregivers identify their family's strengths, needs, and goals while promoting active participation in service planning.
• Educate families about behavioral health services, treatment options, diagnoses, and available community resources.
• Coach caregivers in communication, conflict resolution, problem-solving, meeting participation, and shared decision-making skills.
• Promote self-advocacy and confidence in working with schools, providers, and service systems.

Care Coordination and Community Resource Linkage

• Collaborate with Intensive Care Coordinators to support implementation of High Fidelity Wraparound plans.
• Assist families in identifying and accessing community resources, natural supports, and behavioral health services.
• Provide information and referrals related to mental health, substance use, developmental disabilities, and family support programs.
• Participate in Child and Family Team meetings and other multidisciplinary planning activities.
• Maintain communication with service providers to promote coordinated, person-centered care.
• Support families during transitions between levels of care and across service systems.

Documentation and Professional Practice

• Complete documentation accurately and within required timeframes in accordance with DBHDS, DMAS, Medicaid, and agency requirements.
• Maintain confidentiality and comply with HIPAA, Human Rights regulations, and agency policies.
• Participate in supervision, team meetings, High Fidelity Wraparound training, and coaching activities.
• Collect and report service data to support quality improvement and program outcomes.
• Demonstrate professionalism, ethical conduct, and appropriate peer support boundaries.

Requirements

Minimum Qualifications

• High school diploma or equivalent.
• Must be a parent, caregiver, or primary family member of a child or youth with behavioral health, developmental, substance use, or co-occurring needs.
• Demonstrated lived experience successfully navigating child-serving systems such as behavioral health, education, juvenile justice, or social services.
• Ability to meet DBHDS requirements for Certified Peer Recovery Specialist (or obtain certification within the required timeframe).
• Ability to work collaboratively within a multidisciplinary, team-based service model.
• Valid Virginia driver's license (or ability to obtain within 90 days of hire) and acceptable driving record.

Preferred Qualifications

Competitive candidates will also possess:

• Certified or provisionally certified Peer Recovery Specialist through a DBHDS-recognized credentialing body.
• Experience providing peer or family support services within a Community Services Board or similar behavioral health organization.
• Experience with High Fidelity Wraparound or systems of care for children and families.
• Knowledge of child and family behavioral health resources and community support systems.
• Experience working with diverse families and navigating multiple child-serving systems.
• Understanding of trauma-informed, family-driven, and culturally responsive practices.
• Strong organizational skills and attention to detail.
• Excellent communication, relationship-building, and advocacy skills.
• Passion for supporting children, families, and community wellness.