Engagement Coor

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JOB SUMMARY

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty. Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions. Acts with integrity to adhere to company policy and procedures. Promotes a culture where everyone feels welcomed, valued,and engaged. Has a strong desire to achieve team and individual results. Available and willing to work in multiple areas of the store as needed

Duties and Responsibilities

• Promotes a “Highly Satisfied” customer experience utilizing appropriate tools and resources
• Drives customer loyalty through all programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback,goals,and company initiatives
• Utilizes TJX approved Training resources,protocols,and guides to provide training and mentoring to all Associates on Policies and Procedures
• Provides ongoing recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks, strategically planning to ensure optimized coverage at frontline and sales floor
• Audits and approves all applicable paperwork
• Maintains cleanliness,recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment,communicating issues to management
• Executes and adheres to all Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational,merchandise,and loss prevention policies and procedures (IE:merchandise ticketing,EAS tagging (if applicable),and coding standards)
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a risk-free environment by reporting to Store Management any type of safety hazard in the store
• Other duties as assigned

Specify the number of associates receiving day-to-day guidance/direction:

• Position does not have any direct or indirect reports

Minimum formal education, if any, required to perform this job

• High School graduate or equivalent degree preferred

Minimum job skills required to perform this job

• Available to work flexible schedule including evenings and weekends
• Ability to work as a team member Excellent interpersonal skills
• Exceptional customer service skills Ability to lift heavy merchandise with/without reasonable accommodations
• Ability to train and provide direction to others Ability to run a register/handle money Must be able to handle confidential information with discretion

Minimum experience required to perform this job:

• Experience as a coordinator or previous retail/supervisory experience preferred

List specific jobs which could prepare an individual for this job:

• Merchandise Associate
• Merchandise Coordinator Backroom Coordinator

Organization Chart

Reports To:

Store Manager

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Assistant Store Manager

Other Job Titles Reporting to This Position's Supervisor:

• Merchandise Associates
• Merchandise Coordinator
• Backroom Coordinator
• Store Cleaning Associate

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