Service Advisor

Automotive Service Advisor

Faupel Automotive Group has an immediate opening for an Automotive Service Advisor. As a Service Advisor you will primarily be responsible for initiating and processing requests for repair services and providing administrative support to the Service Department as well as keeping customers apprised of work progress. Your passion will be rewarded through an aggressive commission-driven pay plan with an uncapped earnings potential.

Description of the Role:

The Service Advisor at Faupel Automotive Group plays a crucial role in providing exceptional customer service and ensuring the smooth operation of our service department. As the first point of contact for our valued customers, the Service Advisor is responsible for understanding their automotive needs, documenting service requests, and coordinating service appointments. This role requires excellent communication and organization skills, as well as a strong knowledge of automotive maintenance and repair.

Responsibilities:

• Greet customers and inquire about their automotive service needs
• Document and accurately record customer information and service requests
• Provide detailed explanations of necessary repairs and estimated costs to customers
• Schedule and coordinate service appointments based on availability and customer preferences
• Communicate with technicians to ensure accurate diagnosis and timely completion of repairs
• Address customer questions and concerns throughout the service process
• Provide exceptional customer service that exceeds customer expectations
• Maintain accurate records of service transactions and customer interactions

Requirements:

• Prior experience as a Service Advisor or in a similar customer service role within the automotive industry
• Advanced knowledge of automotive maintenance and repair processes
• Strong communication and interpersonal skills
• Excellent organizational and time management abilities
• Ability to multitask and work effectively in a fast-paced environment
• Computer literacy, including proficiency in service management software
• Attention to detail and a commitment to providing high-quality service
• Valid driver's license

Benefits:

• Competitive compensation ranging from $45000 to $70000 per year
• Opportunities for career growth and advancement
• Comprehensive healthcare benefits package, including medical, dental, and vision coverage
• 401(k) retirement savings plan with company match
• Paid time off and vacation days
• Employee discounts on automotive services and purchases

About the Company:

Faupel Automotive Group is a premier automotive dealership located in Henderson, Kentucky. With an extensive inventory of new and used vehicles, our dealership is committed to providing exceptional customer service and top-quality automotive solutions. We pride ourselves on our knowledgeable and professional team who are dedicated to exceeding customer expectations. At Faupel Automotive Group, we value teamwork, integrity, and continuous improvement. Join us in delivering outstanding automotive experiences to our valued customers.