Planning & Scheduling Inbound Administrator

Planning & Scheduling Inbound Administrator

Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values ??of our Houses, through a process of permanent creativity.

The inbound administrator will work closely with inbound and imports teams, overseeing and optimizing the daily operations within our luxury retail distribution center. This role ensures the efficient and accurate processing of high-value goods while maintaining the highest standards of quality, security, and cost efficiency. Effective communication with internal teams and external stakeholders, including our prestigious brands/Maisons, is critical.

Responsibilities

• Inbound Management: Monitor dispatch and distribute IDNs for receiving team to process to achieve KPIs. Forecasting and tracking Pre-Alerts through the EXPO website as well as tracking shipments through FedEx, UPS and DHL.
• Create IDN's for domestic and straps shipments.
• Inbound Monitoring: Daily review of incoming shipments to completion utilizing various reports (Goods In Transit report & Unloading report, etc) and following up on stagnant inbound deliveries in collaboration with Imports team.
• Claim Intake and Review: Efficient and accurate processing of claims submitted from Inbound discrepancies. This role involves understanding the inbound process, investigating claim details, submitting claims through vendor and local tools, timely follow-up with Maisons and suppliers to resolve open claims and reporting claim status. Ensure proper utilization of virtual claim bins (0005 & I999) and ensure the continued maintenance of these locations.
• Reporting and Analysis: Prepare reports on claim activity, incoming volumes, IDN completion status, and trends. Ensure monitoring, reporting, and updates are completed to confirm that inbound activities comply with Group policies.
• Communication & Collaboration: Responsible for communication with the Imports Team and Maisons on any issues that arrive with shipments.
• Safety & Housekeeping: Maintain a safe and clean work environment, ensuring adherence to safety protocols.
• System & Project Participation: Participate in SAP/EWM system checks and business development projects.
• Cross-Functional Support: Cross-train with outbound planners to back up as needed.
• Problem Solving & Decision Making: Proactively resolve issues, make data-driven decisions, and escalate complex problems.

Qualifications

• High school diploma or equivalent required
• 2-3 years of experience in operations or similar type of environment
• Strong knowledge of distribution center operations, including receiving, storage, picking, packing, and shipping.
• Understanding of Logistics processes (Inbound, Outbound, Returns, Inventory, and Planning Scheduling, etc.) a plus.
• Experience with Warehouse Management systems; SAP required
• Intermediate knowledge of Microsoft Office applications (Excel, Word, PowerPoint, etc.)
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to thrive in a fast-paced, demanding environment.
• Strong attention to detail and commitment to quality.
• Continuous improvement mindset, open to learning and finding new and innovative solutions.
• Flexibility to adapt quickly to changing circumstances.

Richemont offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer United States

We care about our associates' health and wellbeing and offer a comprehensive benefits program to support you and your loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are available to support your financial needs, along with access to the employee assistance program for you and your household members. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of wellness and work-life-balance, our package includes a wellness reimbursement benefit and paid time off. We also encourage associates to give back to their local community by using their volunteer time off days to support important initiatives that drive change.

At Richemont, We Craft the Future!