Senior C.A.R.E. Coordinator

Job Title Senior C.A.R.E. Coordinator Job Summary The Senior C.A.R.E. Coordinator, Basic Needs & Advocacy plays a key role in supporting and coordinating services that help students meet their essential needs. The coordinator provides mentorship, training, and guidance to C.A.R.E. Coordinators and other staff to ensure consistent service delivery and best practices across the team. They serve as a connector across departments and external agencies, manage outreach and intake processes, and ensure timely referrals and tracking of support services. Duties and Responsibilities Serve as the first point of contact for students seeking basic needs support. Responsible for assessing student needs, coordinating services, recommending emergency funding, and maintaining confidential records. Ensure ongoing support through follow-up and case management, and advise C.A.R.E. Coordinators on complex cases. Coordinate logistics for basic needs programs such as food pantries, emergency housing, and resource fairs. Manage aid distribution, track supplies and donations, support new staff onboarding and training, and recommend improvements to enhance program operations and efficiency. Manage data systems to track services and outcomes, produce reports for program evaluation, and analyze trends to recommend improvements or guide resource and service planning. Support outreach and education by creating promotional materials, leading presentations and workshops, participating in awareness campaigns, and advising C.A.R.E. Coordinators on effective outreach strategies and messaging. Foster collaboration with campus departments and community agencies to connect students with resources. Stay informed on best practices through meetings and trainings, and represent the C.A.R.E. team on committees and working groups as assigned. Supervise and mentor social work interns by training them on agency policies and ethical standards, overseeing their caseloads, and ensuring compliance with confidentiality and reporting laws. Guide interns’ skill development, set learning goals, provide evaluations, coordinate with university field placement staff, and align internship activities with both academic requirements and agency needs. Facilitate learning through case discussions and collaboration while offering support during client crises. Knowledge Familiarity with issues related to college student success and barriers such as food/housing insecurity. Principles of student support services and how to connect students with appropriate resources. Data tracking, analysis, and reporting techniques to evaluate program effectiveness and identify trends. Skills Strong organizational, planning, and time‑management skills with the ability to prioritize tasks. Effective communication skills, including the ability to explain complex processes clearly and empathetically to students. Ability to build relationships with campus departments, student advocates, and community partners. Strong problem‑solving skills, particularly in addressing and meeting students' needs. Attention to detail and accuracy in documentation and ability to maintain confidentiality and handle sensitive situations with discretion. Team‑oriented with the ability to work independently when needed. Competencies Project coordination: Organize and manage activities within programmatic areas, ensuring alignment with project and departmental goals. Project planning: Lead development of comprehensive project plans for small to medium‑sized initiatives, with attention to detail and effective time management. Stakeholder collaboration: Engage with college personnel and external partners to achieve project objectives. Operational support: Oversee coordination of special, innovative departmental initiatives, demonstrating a commitment to organizational efficiency. Leadership and training: Train, coach, and direct assigned personnel, adhering to organizational policies and employment laws to foster a collaborative work environment. Technology Skills Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data management tools. Experience with student information systems, assessment tools, and service tracking platforms. Familiarity with data analysis and reporting software. Required Work Experience Two (2) years of experience working in student services, social services, or related support roles. Preferred Work Experience Minimum three (3) years of experience working in student services, social services, or related support roles. Experience working with case‑management or referral tracking systems. Experience in a higher education setting, particularly with multicultural and/or underserved student populations. Required Education Bachelor's degree. Preferred Education Master's Degree in Social Work (MSW) from a CSWE‑accredited program. Special Requirements State licensure as a clinical social worker (e.g., LCSW, LICSW, LMSW). Eligibility to supervise MSW interns (per state licensing board requirements). Bilingual or multilingual ability (especially Spanish or other locally spoken languages) is preferred. Familiarity with public assistance programs (e.g., SNAP, housing assistance) is preferred. Physical Requirements Work is performed in a standard office environment. Subject to standing, walking, sitting, bending, reaching, pushing, and pulling. Ability to lift objects up to 20 pounds. Salary Range (PG 7) $63,581 - $79,476 Number of Openings 1 Job Posting Close Date July 16, 2026 #J-18808-Ljbffr Austin Community College