Head of Operations

Role Description

As a Director of Operations, you will join the Cambr team and the Cambr business unit, a wholly-owned subsidiary of NBH Bank. Since our founding nearly a decade ago, Cambr has specialized in serving fintech programs and their partner banks, building deposit solutions for the rapidly growing world of embedded finance.

The Director of Operations will assist the Cambr organization alongside career bankers and technologists who are laser-focused on helping our bank clients capitalize on growth opportunities. Opportunities for career advancement within Cambr and NBH Bank are available for a high-performing Director of Operations.

You will have an opportunity to exemplify your passion for driving operational process improvement, tackle ad-hoc challenges, and play a front-line role in accelerating the company’s growth. You will work cross-functionally to support custodial operations for existing programs as well as execute processes to onboard new clients – from banks to startups to established brands.

Further, the Director of Operations will play a critical role in helping the business scale by enhancing and documenting daily processes to ensure smooth operations during Cambr’s current growth phase. The key responsibilities of this role consist of:

• Developing and updating policies and procedures for internal and audit purposes.
• Staying up to date with compliance best practices in a regulated environment.
• Working with a dynamic team to rapidly scale the Cambr platform and deploy new integrations.
• Managing daily and monthly cross-functional processes while supporting new customer onboarding activities.
• Building and strengthening existing client relationships.

Qualifications

• Minimum of 5 years of experience in operations, finance, or process-driven roles, with a proven track record of leadership and strategic execution.
• Bachelor’s degree in Business, Finance, Operations, or a related discipline; advanced degree or certifications (e.g., PMP, Lean Six Sigma) are a plus.
• Demonstrated success in managing cross-functional teams and driving operational improvements.
• Experience overseeing end-to-end project lifecycles, from planning through go-live.
• Strong analytical skills and ability to design scalable, durable procedures.
• Ability to manage direct reports and oversee daily custodial functions across systems and client operations.
• While this is a remote role, preference will be given to candidates based in Southern California.

Requirements

• Strategic thinker with a bias for action and a focus on outcomes.
• Deep understanding of financial services, banking operations, and technology platforms.
• Ability to lead multiple initiatives simultaneously while maintaining high standards of execution.
• Experience developing and refining operational workflows and controls.
• Excellent communication skills with the ability to influence stakeholders across levels.
• Strong interpersonal and relationship-building capabilities.
• Commitment to confidentiality, compliance, and risk management.
• Advanced proficiency in Microsoft Excel and data analysis tools.
• Familiarity with SQL, Power BI, Python, or NodeJS is highly desirable.

Benefits

• Generous benefits package that includes insurance.
• 401k.
• Associate stock purchase program.
• Paid time off.
• Associate banking perks.