Customer Relations Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2008 after building a 35-year career with State Farm, beginning in 1990. Today, our team includes eight talented team members who help us maintain a strong reputation for customer service and community commitment. I attended MSU, and Im married with two kids; when Im not in the office, I love to travel and explore new places with my family.

We offer PTO, bonuses, a 401k, health benefits, license reimbursement, and a healthy worklife balance to support our team both personally and professionally. Our office operates with a casual, work-hard-play-hard atmosphere and a family-oriented feel where we look out for one another and celebrate our wins. Were looking for team members who are go-getters, self-starters, coachable, motivated, and excited to thrive in a collaborative environment.

If youre looking for a place where you can grow, feel connected, and make an impact, this could be the right fit for you.

ROLE DESCRIPTION:
As a Customer Relations Representative - State Farm Agent Team Member with Jennifer Blumer - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Manage customer inquiries and resolve issues.
• Maintain customer records and update information as needed.
• Assist with customer retention strategies.
• Coordinate with other departments to ensure customer satisfaction.

QUALIFICATIONS:

• Communication and problem-solving skills.
• Experience in customer service preferred.
• Ability to handle high-stress situations calmly.