Medical Services Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare. As the fastest growing mental health practice group in the country, now is the perfect time to join our team! Benefits As a full‑time employee of LifeStance Health, the following benefits are offered: medical dental vision AD&D short‑term disability long‑term disability life insurance Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program. Job Summary The Medical Services Coordinator is responsible for serving as a point of contact to coordinate medical care, providing support to patients and psychiatric clinicians, ensuring quality customer service to in‑person and remote patients and clinicians. Compensation $21.00–$22.00/hourly, plus quarterly bonus/incentive potential. Hours Monday–Friday8:30am–5:00pm. Location 4540Kearney VillaRd., Suite103, SanDiego, CA92123. Duties / Responsibilities Operational Excellence: Create a positive work environment; be a culture carrier and support in‑office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Provide strong customer service, responding quickly and appropriately to patient needs, and be prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support: Assist psychiatric clinicians with prior authorizations, lab orders, letters, records requests, and coordination of needed patient forms/paperwork (i.e., FLMA). Facilitate communication between the patient, medical staff, and the patient’s pharmacy. Manage phone systems: answer incoming calls to the medical services line and provide patient support with medication‑related questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries. Ensure accuracy of patient pharmacy information in the medical record. Scan all hard‑copy correspondence into the patient’s EHR record. Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed. Immediately handle any urgent requests; triage patient issues and resolve them—or direct to the correct departments or elevate for assistance. Assist in coordination of external referrals for patient care. Clinician Support: Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Aid psychiatric clinicians in the termination process for patients as needed (i.e., termination letter, external referral, AMD status, etc.). Required Skills / Abilities Ability to multitask and prioritize duties to support delivery of high‑quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using computer software applications (Microsoft Office & EMRs). Comfortable handling sensitive and confidential information (HIPAA). Education and Experience High School or equivalent required; associate’s/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred. Professionalism and Decision‑Making Responsibilities Be ethical, understand ethical behavior and business practices, and ensure own behavior and the behavior of others are consistent with these standards. Build relationships: Establish and maintain positive working relationships with others internally and externally to achieve the organization’s goals. Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness. Adopt a growth mindset: Actively seek ways to improve processes/performance; assess problems, gather information, generate workable solutions, and make recommendations or resolve issues. Show flexibility and adaptability: Be willing to be flexible in responsibilities and easily adapt to the company’s needs. Pay attention to detail: Set priorities, develop a work schedule, monitor progress toward goals, and track details, data, information. Resolve conflict: Work cooperatively and effectively with others to resolve problems and express disagreements in a manner that does not attack or disparage others or impact patient care. Physical Requirements The employee is regularly required to sit, stand, bend, talk, and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 25 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Equal Opportunity Employer Statement LifeStance is an equal‑opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. Inquiries regarding applications, resumes, and applicant status should not be sent to this email address as they will not be reviewed or responded to. #J-18808-Ljbffr