Medical Service Coordinator

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Our values center on belonging, empathy, courage, and teamwork. We are a fast-growing mental health practice group and invite you to join our mission-driven team. Benefits Medical, dental, vision, AD&D, short- and long-term disability, and life insurance. 401k retirement savings with employer match. Paid parental leave, paid time off, holiday pay. Employee Assistance Program. Job Summary The Medical Services Coordinator serves as the primary point of contact to coordinate medical care, supporting patients and psychiatric clinicians, and ensuring high-quality customer service for in-person and remote patients and clinicians. Compensation: $20.25 - $21.25 per hour plus quarterly bonus potential. Location: 11515 El Camino Real, STE. 100, San Diego, CA 92130. Duties and Responsibilities Operational Excellence Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection. Provide strong customer service, responding quickly and appropriately to patient needs, and be prepared to manage potentially difficult or emotional situations. Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction. Patient Support Assist psychiatric clinicians with prior authorizations, lab orders, letters for patients, records requests, and coordination of needed patient forms/paperwork (e.g., FLMA). Facilitate communication between the patient, medical staff, and the patient’s pharmacy. Manage phone systems: answer incoming calls to the medical services line and provide patient support with medication-related questions, refill requests, release requests, appointment reschedules, and miscellaneous inquiries. Ensure accuracy of patient pharmacy information in the medical record. Scan all hard-copy correspondence into the patient’s EHR record. Assist patients with telehealth access, patient portal issues, and other troubleshooting as needed. Immediately handle any urgent requests; triage patient issues and resolve them, directing to the correct departments or escalating for assistance. Assist in coordination of external referrals for patient care. Clinician Support Provide general clinician support – assist clinicians with administrative questions and duties such as sending letters and faxes. Coordinate with clinicians regarding additional patient questions. Aid psychiatric clinicians in the termination process for patients as needed (e.g., termination letter, external referral, AMD status). Required Skills and Qualifications Ability to multitask and prioritize duties to support delivery of a high-quality patient experience. Ability to work independently and as a team member. Strong written and verbal communication skills. Proficiency in Microsoft Office and EMR systems. Comfort handling sensitive and confidential information (HIPAA). Education and Experience High school diploma or equivalent required; associate's or bachelor's degree preferred. 1+ years of experience in healthcare operations, customer service, or a similar setting preferred. Professionalism and Decision-Making Behave ethically, understanding business practices and ensuring behavior aligns with company values. Build relationships to establish and maintain positive working relationships internally and externally. Work cooperatively and effectively with others, setting goals, resolving problems, and making decisions that enhance organizational effectiveness. Maintain a growth mindset, seeking ways to improve processes and performance, analyzing problem situations, generating solutions, and making recommendations or resolving problems. Be flexible and adaptable, willing to adjust responsibilities as company needs change. Organize and pay attention to detail, set priorities, develop a work schedule, monitor progress toward goals and track details. Resolve conflicts cooperatively, expressing disagreements in a constructive manner without impacting patient care. Physical Requirements Regularly sit, stand, bend, talk and hear; frequently walk. Must be able to lift or move objects up to 25 pounds. Require close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Equal Opportunity and Disability Accommodations LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, or to receive other benefits and privileges of employment, please contact our Human Resources Team at View email address on click.appcast.io. #J-18808-Ljbffr