Business Systems Analyst

Benefits:

Competitive salary

Opportunity for advancement

Training & development

Job Title: Business Systems Analyst Location: Remote – USA

Let’s Create Our Future Together at The AES Group

The AES Group is a technology solutions company with over 20 years of experience delivering innovative digital transformation initiatives across cloud, data, AI, infrastructure, and emerging technologies.

Why Join Us?

We are hiring an experienced Business Systems Analyst to support a strategic Unified Communications transformation initiative. This role offers the opportunity to contribute to a large-scale platform modernization effort, collaborate with cross-functional technology teams, and influence solution design, requirements strategy, and successful implementation.

What You’ll Gain

Opportunity to support a major Unified Communications platform transformation

Exposure to enterprise-level systems, integrations, and architecture discussions

Collaborative environment with business, technical, development, and QA teams

Ability to influence requirements, solution design, and delivery outcomes

Hands-on involvement in modern analysis, testing, and governance practices

Position Summary

We are seeking a skilled Business Systems Analyst to support the planning, analysis, documentation, and implementation of a new Unified Communications platform. The ideal candidate will translate business needs into clear system requirements, facilitate solution discussions, and ensure alignment across project teams throughout the delivery lifecycle.

This role requires strong analytical thinking, excellent documentation skills, and the ability to work closely with business analysts, developers, testers, architects, and infrastructure teams.

Key Responsibilities

Business Analysis & Requirements Management

Support the development of Statements of Work for system integration and platform implementation activities

Participate in requirements gathering sessions with business and technical stakeholders

Analyze business needs and translate them into detailed System Requirements Documents

Create process flows, system impact assessments, functional specifications, and documentation artifacts

Identify and document functional and non-functional system requirements

Ensure requirements are clearly communicated to development and delivery teams

Solution Design & Collaboration

Identify stakeholders and collaborate with Information Systems teams to design effective solutions

Facilitate solution design sessions with developers, architects, analysts, and QA teams

Create screen layouts, wireframes, and user interface mockups to support development

Conduct peer reviews and incorporate feedback into requirements documentation

Support teams throughout the full solution lifecycle

Testing & Quality Assurance

Lead requirements walkthroughs with development and testing teams

Review test coverage and help prioritize QA scenarios

Analyze defects, identify root causes, and recommend corrective actions

Validate that delivered solutions meet documented business and system requirements

Project Support & Governance

Track deliverables, milestones, and requirements-related activities

Provide effort estimates and support project planning

Manage change requests and maintain requirements traceability

Support governance processes and ensure documentation accuracy

Required Qualifications

Proven experience as a Business Systems Analyst, Systems Analyst, or similar role

Strong experience gathering, analyzing, and documenting business and system requirements

Experience creating SRDs, process flows, functional specifications, and related documentation

Ability to facilitate requirements workshops and solution design discussions

Experience supporting SDLC methodologies

Strong analytical, problem-solving, communication, and collaboration skills

Experience working with developers, testers, architects, and business stakeholders

Preferred Qualifications

Experience with telephony infrastructure or Unified Communications platforms

Familiarity with technical architecture diagrams and system integration concepts

Experience supporting enterprise technology transformation initiatives

Knowledge of requirements management and change control processes

Experience with wireframes, screen mockups, and UI documentation

Success Factors

Strong attention to detail and documentation quality

Ability to manage multiple priorities in a fast-paced environment

Excellent stakeholder management and facilitation skills

Proactive problem-solving mindset and commitment to successful delivery

Ready to make an impact? Apply now and join us on our journey!

This is a remote position.