Field Service Engineer

We Are The People Who Give Possibilities PurposeBD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it's no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.Job Title: Field Support EngineerBD Parata is currently seeking a Field Support Engineer in the California bay area. The Field Support Engineer will provide in depth technical and customer support of BD Parata's suite of pharmacy automation products. In this role you will travel regionally to provide industry leading support and service to Pharmacies in multiple types of environments.Key ResponsibilitiesDeliver exceptional customer service and technical problem resolution at client sitesMaintain equipment and proactively resolve potential issues to maximize uptimeTrain customers on operation and maintenance of pharmacy automation systemsRespond to service requests within SLA requirementsCollaborate with service teams to resolve complex technical issuesAssist with new automation installations as neededDocument issues and resolutions in Salesforce Field Service LightningProvide product feedback to drive continuous improvementWork independently with minimal supervisionRequirementsAssociate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)Valid driver's license and clean driving recordWithin commutable distance of San Jose CAPreferred Skills and Experience:Strong customer service orientationProficiency with Windows operating systems and Microsoft OfficeKnowledge of computer networking, router/switch configuration, and file managementStrong mechanical aptitude and ability to use hand tools for complex equipment serviceExperience with digital multi-meters and electrical testing equipmentSQL knowledge a plusPhysical RequirementsDaily car travel (average 4 hours per day) with occasional air travelAbility to lift/carry up to 50 pounds frequently, 100 pounds occasionallyStand for extended periods (up to 10-12 hours when necessary)We ProvideFleet vehicleCorporate credit card for expensesCompany laptop and phoneComplete tool kitComprehensive benefits packageWe are targeting a starting base pay of $35.00 - $40.00 per hour depending on candidate experience.Why Join Us?To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of healthcare. At BD, you'll discover a culture in which you can learn, grow and thrive.We believe that when people connect in person, we learn faster, collaborate more deeply, and build a stronger culture. Join us and enjoy a culture where face-to-face collaboration supports your learning, your progress, and your success.To learn more about BD visit Dickinson, and Company is an Equal Opportunity Employer. We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.Primary Work LocationUSA CA - San Diego Bldg A&BAdditional LocationsWork ShiftAt BD, we reward, support and develop our associates through our comprehensive Total Rewards program. We are committed to attracting and retaining high quality talent by providing reward and recognition opportunities that promote a performance-based culture, as well as a competitive package of compensation and benefits programs. You can learn more on our career site under "Our Commitment to You."Our salary or hourly rate ranges reward associates fairly and competitively. We regularly review these ranges and factors, such as location, contribute to the range displayed.Our pay is based on the role and the necessary skills and education to perform it successfully. The salary or hourly rate offered is determined by the role's specific requirements, including any applicable step rate pay system at the work location. Salary or hourly pay ranges are influenced by labor laws and Collective Bargaining Agreement (CBA) requirements applicable to the work location which may also affect the workplace arrangement of the role.Salary Range Information$27.80 - $43.20 USD Hourly