IT Helpdesk

$60k - $65k

SBT Global, Inc.

Plymouth, MI

IT Helpdesk

Working Location: Plymouth, MI

Salary rate: $60 - 65k DOE

Job Description

Provide Tier 2 technical support for desktop and laptop computers, monitors, printers, scanners, mobile devices, and other peripherals.
Troubleshoot and resolve hardware, software, network, and Windows-related issues.
Support Windows 10/11 operating systems and Microsoft Office applications.
Manage user accounts, password resets, access permissions, and other requests through Active Directory.
Support user onboarding and offboarding, including account setup, access management, and equipment preparation.
Install, configure, update, and maintain desktop hardware and software.
Assist with software deployment, patches, system updates, and upgrades.
Utilize remote support tools such as SCCM and BeyondTrust to diagnose and resolve user issues.
Manage and document incidents, requests, troubleshooting steps, and resolutions through an IT ticketing system.
Escalate complex technical issues to senior infrastructure or network teams when necessary.
Provide on-site support and respond to urgent or business-critical IT issues.
Identify recurring technical issues and recommend process improvements or long-term solutions.
Maintain accurate IT asset and inventory records.
Follow established IT security policies, procedures, and operational standards.
Collaborate with network, infrastructure, security, and other IT teams to ensure timely issue resolution.

Qualifications

5+ years of hands-on IT support or Helpdesk experience.
Strong experience supporting Windows 10/11 environment.

Preferred Qualifications:

Experience with PowerShell or basic scripting.
Experience with software deployment, patch management, and system upgrades.
Experience with IT asset management and inventory systems.
Experience supporting network connectivity and basic networking issues.
Experience in a manufacturing, government, or large enterprise IT environment.
Knowledge of ITIL practices.
CompTIA A+, Network+, Microsoft, or other relevant certifications.
Korean/English bilingual communication skills.
Hands-on experience with Microsoft Active Directory and user account management.
Experience supporting Microsoft Office and standard enterprise applications.
Experience troubleshooting desktop, laptop, printer, monitor, network, and peripheral issues.
Experience with IT ticketing/service management systems.
Experience supporting 500+ end users in an enterprise or corporate environment.
Hands-on experience with remote support tools such as SCCM, BeyondTrust, Remote Desktop, or similar platforms.
Strong troubleshooting, analytical, and problem-solving skills.
Excellent written and verbal communication skills.
Ability to prioritize multiple support requests in a fast-paced environment.
Strong customer service mindset and ability to communicate effectively with non-technical users.

Additional Information

All your information will be kept confidential according to EEO guidelines.

By clicking the link above or any third-party link within this posting, you are leaving this site and going to a third-party website where the third-party website's terms and privacy policy apply.

I'm interested Privacy Notice

Apply

Vacancy posted 4 days ago

Similar jobs that could be interesting for youBased on the IT Helpdesk in Plymouth, MI vacancy

IT Service Desk Technician
...forward— advancing the whole community today and well into the future. What You Will Contribute to OHM Advisors The IT Support Technician is responsible for ensuring continuity of computer system services for computer users by providing the technical...
Suggested
Temporary work
Work experience placement
Work at office
Remote work
Flexible hours
OHM Advisors
Livonia, MI
4 days ago
IT Support Technician
...Description This role supports Image Tech clients through Level 1–2 helpdesk and field service work . Some support is remote, onsite visits... ...is required. Responsibilities Provide Level 1–2 IT support for desktops, laptops, printers, WiFi, servers, routers,...
Suggested
Remote work
IMAGE TECH GROUP LLC
Wixom, MI
29 days ago
Now Hiring IT and Telecom Field Technicians
...Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk tasks – one day you might be installing an operating system, the next you might be drilling through walls and running structured cabling...
Suggested
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Livonia, MI
4 days ago
Hybrid IT Help Desk & Junior Encompass Admin
Success Mortgage Partners, Inc. is seeking a Hybrid IT Help Desk Analyst and Jr. Encompass Administrator based in Livonia, MI. This position requires 3+ years in the mortgage industry and 2+ years in IT help desk roles. You will provide technical support for both the Encompass...
Suggested
Work at office
Remote work
Success Mortgage Partners, Inc.
Livonia, MI
1 day ago
IT Support Specialist II
...while contributing to a sustainable society. Summary: The IT Support Specialist II is responsible for installing, configuring... ...peripherals across the organization. This role involves resolving helpdesk tickets, providing end-user support and training, managing...
Suggested
Contract work
Temporary work
Work experience placement
Work at office
Local area
Remote work
Niterra North America Inc
Wixom, MI
5 days ago
IT Help Desk Analyst + Jr. Encompass Administrator
Overview Hybrid Role: IT Help Desk Analyst + Jr. Encompass Administrator Employment Type: Full-Time Department: Information Technology Reports To: Director of Technology About Success Mortgage Partners Success Mortgage Partners (SMP) is a fast-paced, family-valued...
Full time
Work at office
Remote work
Success Mortgage Partners, Inc.
Livonia, MI
3 days ago
IT Intern
...IT Intern The IT Intern is responsible for supporting the Infrastructure Services team across core IT service areas including hosting, network, field services, IT service management (ITSM), conference room technology, end-user support, and endpoint device support....
Full time
Summer work
Internship
Summer internship
Adient
Plymouth, MI
2 days ago
Part-Time IT Support Assistant
35th DISTRICT COURT Job Title : Part-Time IT Support Assistant Reports To : IT Administrator Employment Status : Part-Time, Nonunion FLSA Status : Non-Exempt Regular Schedule : Approximately 20 hours per week Position Summary Under the general direction of the IT Administrator...
Full time
Contract work
Part time
Work experience placement
Work at office
canton
Plymouth, MI
3 days ago
IT Manager
...The IT Manager will lead enterprise information technology across R&D, manufacturing (in planning), and corporate functions. This... ...integration standards (ETL/APIs). Service Delivery: Build a multi‑site helpdesk with SLAs (P0/P1/P2), knowledge base, and self‑service; manage...
Work at office
A123 Systems
Novi, MI
19 hours ago
IT Risk Analyst
...We are seeking an experienced IT Risk Analyst to support cybersecurity risk management, risk assessment, governance, and mitigation initiatives within a large public organization. Required Skills ~5–8 years of experience in Cybersecurity and IT Risk Management. ~...
Full time
Neshent Technologies
Northville, MI
a month ago
IT Support Analyst - Plum Market Corporation, Inc.
...desirable and rewarding environment where your contributions matter. Employment is contingent upon a successful background check. The IT Support Analyst supports and maintains the technology systems used across Plum Market stores, Foodservice locations, and the Support...
Work at office
Local area
Plum Market
Farmington, MI
2 days ago
IT Specialist
Friedman Real Estate is looking for an IT Specialist to join their team in Farmington Hills, MI. This is a front-line technical support role with a project component. You will handle escalated support tickets, manage device lifecycle and user onboarding, and contribute...
Remote work
Friedman Real Estate
Farmington, MI
14 hours ago
IT Business Analyst
JOB DESCRIPTIONJob Summary:The IT Business Analyst will act as a key liaison between Information Technology and business stakeholders within Engineering and Program Management. The role is responsible for understanding business needs, analyzing current processes, documenting...
Full time
Work at office
Adient
Plymouth, MI
14 hours ago
IT Support Center Manager
...Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage. Job Summary The IT (Information Technology) Support Center Manger will be responsible for overseeing and leading the day-to-day operations of the IT...
Permanent employment
Full time
Work experience placement
Work at office
ROUSH
Livonia, MI
13 days ago
IT Network Administrator
...IT Network Administrator The IT Network Administrator is responsible for designing, implementing, and maintaining secure, scalable, and highly available network solutions within Microsoft Azure. This role ensures optimal performance, reliability, and compliance of...
Andersen
Wixom, MI
4 days ago
Tier 1 Help Desk Technician
...supporting businesses, healthcare organizations, nonprofits, and government agencies throughout the United States. We deliver managed IT services, cybersecurity solutions, cloud services, telecommunications, and infrastructure support to organizations of all sizes....
Full time
Remote work
SMART ASS NERDS LLC
Livonia, MI
17 days ago
IT Help Desk I
$23 - $25 per hour
Job Title: IT Help DeskI Location: Ypsilanti, MI(Onsite) Employment Type: Contract Relocation Assistance: Not Provided Overview Join our client as an IT Help Desk I , where you will serve as the first point of contact for hardware and software issues. In this role, you...
Hourly pay
Contract work
Work at office
Relocation package
Shift work
Purposelink Recruitment
Ypsilanti, MI
2 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES in Livonia, Michigan is looking for skilled I.T. and Telecom technicians to support a national client base. This role is dynamic and includes tasks from OS installations to structured cabling. Applicants must have at least 1 year of experience in the field...
For contractors
Flexible hours
Hardy Industries Inc
Livonia, MI
19 hours ago
IT Technician
...IT Technician Opportunity We have an exciting opportunity for a skilled IT Technician to join the Walbridge team. You will provide hands-on technical support at the job site, ensuring smooth operation of Windows-based systems and hardware. This is a great opportunity...
Work at office
Remote work
Relocation
Visa sponsorship
Work visa
Night shift
Walbridge
Belleville, MI
3 days ago
IT Systems Engineer - Tier 3
...Cybersecurity is a 20-year full-service Managed Service Provider (MSP) as well as a growing Managed Security Service Provider (MSSP). We are an IT consulting company that provides ongoing support and management of customer network environments, workstations, and servers with an...
Full time
STACK Cybersecurity
Livonia, MI
5 days ago
IT Server Administrator II
...States, Europe, Asia, and South America, our unique combination of creativity and tenacity activates big ideas on a global stage. The IT Server Administrator II will be responsible for monitoring on premise and cloud-based server environments. The position will also be...
Permanent employment
Full time
Local area
Monday to Friday
ROUSH
Livonia, MI
14 days ago
Manufacturing IT Support Engineer
...Job Description Job Description Job Title Manufacturing IT Support Engineer Overview / Summary The Manufacturing IT Support Engineer is responsible for ensuring reliable and efficient operation of IT infrastructure, including physical and virtual servers, networks...
Local area
Flexible hours
Shift work
Weekend work
HTC Global Services Inc
Wayne, MI
1 day ago
Technical Support and Hardware Specialist
$22 - $24 per hour
...timely, courteous, and effective customer service while maintaining a strong focus on the user experience. Work collaboratively with IT colleagues to identify solutions and resolve technical issues efficiently. Serve as a consultant to advise users on maintaining...
Hourly pay
Full time
Part time
Local area
Remote work
Work from home
Home office
Afternoon shift
CampusWorks, Inc.
Canton, MI
23 days ago
IT Plant Engineer
...Job Description Job Description Stefanini Group is hiring! Stefanini is looking for an IT Plant Engineer, Wayne, MI For quick apply, please reach out to Saurabh Kapoor at (***) ***-****/****@*****.*** We are looking for IT Plant Engineer, responsible...
Local area
Flexible hours
Shift work
Weekend work
Stefanini
Wayne, MI
1 day ago
Contact Center Technical Support Representative
...and should possess the below qualities: Must be 18 years and older High school Diploma/GED 1-2 years of technical support or IT helpdesk experience in a contact center. Strong knowledge of operating systems, browsers, and common software. Excellent communication and...
Full time
Temporary work
Casual work
Work at office
Local area
Remote work
MCI Careers
Garden City, MI
19 hours ago
Full Stack Application Support Engineer
...HILLS, MI - MUST BE WILLING TO COMMUTE FOR IN OFFICE WORK. The IT Application Support Analyst is responsible for providing... ...~2+ years of experience in IT support, application support, or helpdesk roles. ~ Working knowledge of laptop/desktop PC ~ Proficiency...
Work experience placement
Work at office
Monday to Friday
Centria Healthcare
Farmington Hills, MI
6 days ago
IT Governance Analyst
...Spending and Health Savings Accounts 14 Paid Company Holidays 401(k) with Company Contribution Educational Tuition Reimbursement Summary IT Governance Analyst will administer critical governing controls and documentation, facilitate internal and external audits, and...
Flexible hours
Toyota Tsusho America
Farmington Hills, MI
4 days ago
IT Business Analyst
...Position Purpose The Business Analyst serves as a critical liaison between business stakeholders, Product Management, data teams, and IT delivery teams. This role is responsible for leading requirements gathering and analysis across both IT application and data...
Weekend work
greenpath, inc.
Farmington, MI
14 days ago
Field IT & Telecom Technician - Flexible Schedule & Travel
HARDY INDUSTRIES is looking for skilled I.T. or Telecom technicians in Ypsilanti, Michigan. This hands-on role requires performing a range of technical tasks, including installations, cabling, and telecom work. Candidates should have at least 1 year of relevant experience...
Hourly pay
Flexible hours
Hardy Industries Inc
Ypsilanti, MI
19 hours ago
Game Support Technician
Job Description: Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome! Dave & Buster's offers...
Local area
Immediate start
Flexible hours
Shift work
Night shift
Weekend work
Dave & Buster
Livonia, MI
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to IT Helpdesk. Be the first to apply!