Mobile Crisis Support Specialist

Exciting Career Opportunity!

Common Ground is seeking a Mobile Crisis Support Specialist to be a part of the Oakland Collaborative Crisis Response (OCCR) team. Make an impact to help people move from crisis to hope at Common Ground. Work from the Bingham Farms office to deploy into the County to meet people where they are.

As a member of Oakland Collaborative Crisis Response (OCCR) team, a crisis response team engaged in mobile crisis response, the OCCR Mobile Crisis Support Specialist partners with a Mobile Crisis Clinician. Together, they respond in-person to crisis calls in Oakland County that cannot be resolved through the Resource & Crisis Helpline via phone. The Mobile Crisis Support Specialist will promote and participate in activities that enhance recovery and resiliency of people in crisis. This position will be an integral member of the crisis response team, providing immediate and on-site support to individuals experiencing mental health crises and emotional distress. The primary role of the Mobile Crisis Support Specialist will be to share their experience, strength, and hope and provide appropriate interventions to ensure the safety and well-being of people served. The team serves children, adolescents, adults, seniors and families as well as schools, neighborhoods, organizations and businesses by providing up to 30 days of in-home crisis counseling to people in crisis to facilitate immediate stabilization of emotions and behavior. OCCR is supported by the resources of a crisis center, partnerships with local Certified Community Behavioral Health Clinics (CCBHCs), and the Behavioral Health Urgent Care (BHUC), all of which includes a Psychiatrist and Nurses, as well as a continuum of crisis services for which the Crisis Support Specialist has access. To learn more about this position, please review the job description: Mobile Crisis Support Specialist - Job Description (

Current Opportunities

• Full-Time, 36 hrs/wk: 8a - 8p, Monday/Wednesday/Saturday

• Contingent: Various days depending on agency needs - shift may be 8a - 8p or 8p - 8a.

Base Compensation

• $21.00 - $24.00 per hour (plus applicable shift differential)

Key Responsibilities

• Drive agency vehicle (or own personal vehicle) to community locations to respond to crisis calls

• Maintain reliable personal vehicle to drive to and from shifts and occasionally within the community

• Respond swiftly to crisis calls by utilizing GPS to navigate the community, aligning with program response times

• Conduct curbside safety assessments to identify potential risks and safety concerns for individuals or families in crisis, including risks of self-harm or harm to others

• Arrange or provide transportation, using an agency vehicle when appropriate to ensure individuals are safely transported to designated locations

• Maintain accurate and timely documentation of all crisis interventions, assessments, and interactions with individuals served, utilizing strong typing skills to efficiently record information in real time

• Submit all electronic or hard copy documents that are complete, accurate, and signed prior to end of shift

• Use Crisis Theory to provide short-term interventions to people in order to facilitate immediate stabilization of emotions and behavior

• Provide active crisis intervention that is welcoming, trauma-informed, brief, and solution-focused to adults/children presenting in distress

• Collaborate with individuals/families and their support systems to develop safety plans and identify coping strategies for managing future crises

• Educate and assist significant others and family members with the petitioning process, as needed

• Complete mobile assessments of crisis situations and person/family’s needs

• Collaborate with local mental health agencies, hospitals, law enforcement, and other community resources to facilitate appropriate referrals and follow-up care

• Act as an advocate for the needs and rights of every person/family including service providers and community agents

• Comply with federal, state, county, and agency regulations governing Intensive Crisis Stabilization and the delivery of specialty services and supports

• Provide first aid and emergency procedures, as needed

Qualifications

Certified Peer Support Specialist (CPSS) OR Behavioral Health Crisis Professional, OR qualified to become a Behavioral Health Crisis Professional. For internal candidates only: meet criteria as a Behavioral Health Crisis Paraprofessional

• (Internal/External Candidates) Certified Peer Support Specialist (CPSS) Qualifications as follows:

• High School Diploma or GED

• Michigan Certified Peer Support Specialist certification

• Valid Michigan Driver License with acceptable driving record regarding eligibility for insurability under Common Ground's insurance policy

• Relevant recovery experience, strongly preferred

• Previous experience in mobile crisis response, strongly preferred

• (Internal/External Candidates) Behavioral Health Crisis Professional Qualifications as follows:

• Bachelor’s degree in Human Services field

• Minimum of 1 year of experience treating or working with children, adolescents, and families in a behavioral health clinical, educational or crisis intervention setting

• If hired, must complete Behavioral Health Crisis Provider Training (BHCPT) via Wayne State University in the prescribed timeline per Common Ground

• Completion of Behavioral Health Crisis Provider Training (BHCPT) via Wayne State University, if qualified to become a Behavioral Health Crisis Professional

• (Internal Candidates Only) Behavioral Health Crisis Paraprofessional Qualifications as follows:

• Minimum of 1 year providing behavioral health support to adults and children experiencing serious emotional disturbance and/or developmental disabilities

• Willing to receive on-the-job training on specific training on mobile crisis services, de-escalation, and crisis intervention

• Valid Michigan Driver License with acceptable driving record regarding eligibility for insurability under Common Ground's insurance policy

• Previous experience in mobile crisis response, strongly preferred

What Makes Us Different?

• Non-Profit mission-driven, person-focused environment

• Be part of a purpose-driven team serving individuals in crisis 24/7

• Work in an organization that values healing, recovery, and human connection

• Help shape and grow a vital program meeting urgent community

• Opportunity for professional growth

• Team orientated environment

• An organizational culture of mental & behavioral health support for all

For your hard work

• Employer sponsored benefit & wellness plans (including 16% fringe pay, etc.)

• Free Premium subscription to the CALM app – because your wellness matters too

• Competitive pay

• Generous Paid Time Off to recharge and refocus

Common Ground is one of the top-ten crisis intervention organizations in the country. For over 50 years we have been helping people move from crisis to hope. At Common Ground, we help individuals and families who are experiencing crises of any kind, from suicide to substance use, human trafficking, mental illness and more.

Helping people in crisis 24/7 is at the heart of everything we do by offering hope, healing and recovery. Our caring and dedicated team meets people wherever they are; in person, call, text, chat, or virtually. We listen, assist, and advocate for anyone needing emotional support so they do not feel alone.

Common Ground is an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants without regard to race, religion, color, sex, gender, national origin, age, sexual orientation, disability or veteran status, among other factors.

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Apply now and help bring hope where it's needed most.