Helpdesk Data Analyst

Job Description

Job Description

TACG is seeking a motivated and detail-oriented Helpdesk Data Analyst to provide user access management and data analysis support for a Department of Defense logistics information system in Beavercreek, Ohio. This role is responsible for processing system access requests, troubleshooting user access issues, tracking service requests, maintaining performance metrics, and providing analytical support to internal stakeholders.

The ideal candidate possesses strong analytical skills, exceptional customer service, and experience supporting logistics or information systems within a Department of Defense or U.S. Air Force environment.

This position requires U.S. Citizenship for consideration.

Responsibilities (include but are not limited to):

• Process new user access requests in accordance with established procedures while meeting Service Level Agreements (SLAs) and performance metrics.
• Review, validate, and submit completed system access packages for security approval.
• Troubleshoot and resolve issues related to user account access requests.
• Track and maintain user access requests using internal tracking systems.
• Respond to customer inquiries regarding system access, account status, and support requests.
• Analyze data to identify trends, improve processes, and support operational decision-making.
• Prepare reports, briefings, and documentation for management and stakeholders.
• Monitor workflow performance and recommend process improvements.
• Collaborate with security personnel and cross-functional teams to resolve user access issues.
• Ensure compliance with organizational policies, security requirements, and customer service standards.
• Support additional help desk and data analysis functions as assigned.

Essential Job Qualifications and Requirements:

• Security Clearance
  • Ability to obtain and maintain a Secret Security Clearance
• Education and Certifications:
  • Associate's or Bachelor's degree in Business, Statistics, Information Systems, Computer Science, or a related discipline; or five (5) years of equivalent experience

• Required Experience and Skills:
• Minimum three (3) years of experience supporting U.S. Air Force or Department of Defense logistics, maintenance, or supply operations
• Strong analytical and problem-solving skills
• Excellent written and verbal communication abilities
• Experience working with Microsoft Office Suite, including Excel
• Ability to manage multiple priorities while maintaining exceptional attention to detail

• Preferred Qualifications
• Experience supporting Enterprise Logistics Management System (ELMS) or similar logistics applications
• Previous experience supporting help desk operations or user account administration
• Experience preparing metrics, reports, and executive briefings
• Knowledge of Service Level Agreements (SLAs) and performance reporting
• Familiarity with Air Force logistics business processes

• Knowledge, Skills & Abilities
• Strong customer service orientation
• Excellent organizational and time management skills
• Ability to troubleshoot technical and procedural issues
• Strong data management and reporting capabilities
• Ability to analyze information and identify process improvements
• Effective interpersonal communication skills
• Ability to work independently and within a collaborative team environment
• High degree of professionalism and integrity when handling sensitive information

• Physical Requirements
• Prolonged periods of sitting while working at a computer
• Frequent use of computers, keyboards, and office equipment
• Ability to communicate effectively in person, by telephone, and through electronic communications
• Ability to occasionally lift up to 20 pounds

About Copper River & The Native Village of Eyak:

Owned by the Native Village of Eyak (NVE), a federally recognized Alaska Native Tribe, the Copper River Family of Companies are a collection of entities that deliver a complementary set of solutions and services to support the diverse missions and requirements of our clients. Proud participants of the Small Business Administration's (SBA) 8(a) Business Development Program since 2006, our companies consist of both current and graduation SBA 8(a) entities. It is our collective purpose to support the Tribe and diversify the NVE's ability to facilitate economic advancement.

The income generated from our companies helps the Native Village of Eyak fund health and social services, economic development, natural resource/environmental education, jobs, job training, and other benefits to the NVE in a manner that is consistent with Alaskan Native cultural values and traditions.

Copper River's Culture

The Copper River Family of Companies has a positive, supportive, and thriving culture. At the foundation of our culture is a focus on collaboration. No matter your role or which operating company you work for, we are ONE TEAM working toward the same goals for our customers and for our collective owner- The Native Village of Eyak. How we treat each other is just as important as the work we deliver.

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Account - healthcare and dependent care
• Health Savings Account - high deductible medical plan
• Retirement 401(k) with employer match
• Open leave policy and paid holidays
• Additional benefits including tuition reimbursement, transportation expense account, employee assistance program, and more!

Note : These benefits are only applicable to full time, regular associates at Copper River.

Disclaimer:

The Copper River Family of Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.