IT Manager

About the Role The PACE IT Manager is responsible for overseeing all aspects of the organization’s information technology infrastructure, including the cloud-based electronic health record (EHR) system, network systems, digital telephony, and end-user support. This role ensures the reliable, secure, and efficient operation of all IT systems to support clinical, operational, compliance, and administrative functions. The IT Manager plays a critical role in enabling high-quality, coordinated care delivery while maintaining regulatory compliance and system interoperability. Key Responsibilities Pre-Opening Responsibilities Complete training to become a super user of the PACE EHR/IT system. Utilize vendor sandbox environments to gain deep system knowledge across all features and workflows. Develop a strong understanding of the PACE model of care. Collaborate with vendors and leadership to customize, test, troubleshoot, and optimize the EHR/IT system. Design and implement workflows, processes, and system integrations aligned with program operations. Support the development and integration of policies, procedures, documentation, and operational tools within the IT ecosystem. Coordinate procurement, setup, and installation of IT infrastructure and equipment. Plan and oversee IT infrastructure layout, including wiring, network access, and power requirements. Prepare IT systems and infrastructure for state readiness reviews and program launch. Train and onboard staff on EHR/IT systems prior to program opening. Support development of a compliant, user-friendly website and digital platforms. Build and manage an internal intranet using SharePoint, including document libraries, workflows, and communication tools. Post-Opening Responsibilities Manage and maintain IT infrastructure, including servers, networks, devices, and software applications. Administer and support the EHR system, ensuring optimal performance and user adoption. Ensure data security and integrity through firewalls, antivirus systems, access controls, and backups. Maintain compliance with all applicable regulations, including HIPAA and CMS/DHCS requirements. Provide timely technical support to on-site and remote staff. Lead IT projects, including upgrades, implementations, and system enhancements. Develop and manage the annual IT budget, including vendor and procurement strategy. Collaborate with interdisciplinary teams to identify and implement technology solutions that improve care and efficiency. Manage third-party vendor relationships and service agreements. Maintain and enhance external website and digital platforms to meet regulatory and operational needs. Oversee SharePoint intranet, including content management, workflows, and collaboration tools. Implement cybersecurity best practices, including risk assessments, encryption, MFA, incident response, and disaster recovery planning. Lead ongoing EHR/IT training programs for staff in collaboration with vendors and leadership. Evaluate and implement emerging technologies, including AI tools, to improve system performance and care delivery. Support integration of referral systems and external data sources into the IT infrastructure. Qualifications Education Bachelor’s degree in Information Technology, Computer Science, or a related field. Experience 3–5 years of IT management experience. Experience in a healthcare setting required; PACE or similar long-term care model preferred. Knowledge Network administration (LAN, WAN, VPN). Healthcare compliance standards, including HIPAA. Electronic Health Record (EHR) systems. Microsoft Office Suite and enterprise IT systems. Telecommunications and end-user device management. Skills Strong analytical and problem-solving abilities. Excellent written and verbal communication skills. Ability to translate technical concepts for non-technical stakeholders. Strong leadership and project management capabilities. High attention to detail and ability to manage multiple priorities. Attributes Proactive, self-motivated, and solution-oriented. Collaborative team player with strong interpersonal skills. Passionate about leveraging technology to improve care outcomes and operational efficiency. Committed to person-centered care and continuous improvement. Compensation & Benefits Competitive salary range (based on experience). Performance-based bonus opportunities. Comprehensive benefits package, which may include: Medical, dental, and vision insurance Life and disability coverage Paid time off and holidays Retirement plan with employer contribution Professional development and growth opportunities Additional wellness and workplace perks #J-18808-Ljbffr