System Administrator - Field Services (ServiceNow / ITSM) Dallas, TX - Onsite Contract

System Administrator – Field Services (ServiceNow / ITSM)

We are seeking a System Administrator (Field Services) with strong expertise in ServiceNow and ITSM tools to support enterprise-level desktop support operations. This role will be responsible for ensuring smooth system administration, service delivery, and incident/problem resolution within the ITSM framework.

Key Responsibilities

• Provide end-to-end desktop and field services support for end users across the organization.
• Manage and maintain ServiceNow ITSM modules (Incident, Problem, Change, Service Request).
• Monitor, troubleshoot, and resolve hardware, software, and system-related issues.
• Perform system administration tasks, including account provisioning, access management, and configuration updates.
• Ensure compliance with IT policies, security standards, and best practices.
• Collaborate with cross-functional teams to escalate and resolve critical IT incidents.
• Generate and analyze ITSM reports for continuous service improvement.
• Contribute to process automation and optimization within ServiceNow.

Required Skills & Qualifications

• 5–7+ years of experience in System Administration / IT Manager / Field Services / Desktop Support.
• Hands-on experience with ServiceNow ITSM modules.
• Strong knowledge of incident, problem, and change management processes.
• Solid troubleshooting skills for desktop, laptops, mobile devices, and peripherals.
• Familiarity with Active Directory, Windows OS, and enterprise applications.
• Excellent communication, documentation, and customer service skills.

Nice-to-Have

• ITIL certification or knowledge of ITIL best practices.
• Experience in automating workflows in ServiceNow.
• Exposure to SCCM, Intune, or similar device management tools.