End User Support Analyst
Pyramid Consulting, Inc.
End User Support AnalystImmediate need for a talented End User Support Analyst with experience in the Telecom Industry. This is a 12+ Months contract opportunity with long-term potential and is located in Bedminster, NJ.Key Responsibilities:Responding to trouble ticketsDeploying laptops & desktopsOrganizing inventory and maintaining IT LabTroubleshooting Lab & office equipmentWorking closely with developers from multiple teams, QA and other engineers, while taking direction from product and team managementProvide 24x7 production support as needed for critical releases and product launches.Key Requirements and Technology Experience:Bachelor's degree with 1 or more years of work experience.Experience with software and cloud tools such as: Azure AD, Office 365, Share PointExperience with the Atlassian suite of collaboration tools (JIRA, Confluence).Experience with multiple server operating systems including Linux (all distros), Windows ServerKnowledge and experience with AWS services, S3Experience and comfort working in Agile work environments.Demonstrated ability to write clear, structured documentation, and effectively communicate with developers, external contacts, and leadership.Experience at working at high profile tradeshows and eventsOur client is a leading Telecom Industry and we are currently interviewing to fill this and other similar contract positions.
Vacancy posted 2 days ago
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