Office Manager

Office Manager / Operations Coordinator (Customer Service & Scheduling) Company: Floor Coverings International Location: 1730 5 Points Lane, Fuquay-Varina, NC 27526 Job Type: Full-Time Payscale: $50,000-$60,000 About the Role We are seeking a highly organized and customer‑focused Office Manager / Operations Coordinator to support our fast‑growing flooring and home services business. This role is ideal for someone who enjoys customer service, scheduling, administrative support, and operations management in a dynamic, team‑oriented environment. Experience in flooring or home improvement is a plus, but not required—paid training is provided to set you up for success. We welcome candidates with 3+ years of experience in office administration, customer service, or operations who are looking to grow in a dynamic, team‑oriented environment. Perks & Benefits Full-time, stable position with growth potential Paid training program Annual company convention (based on performance and goals) Supportive, team‑driven culture Competitive salary Paid time off Training & development Key Responsibilities Customer Service & Client Management Deliver exceptional customer service and create "raving fans" Answer inbound calls and schedule appointments for the sales team Follow up on sales leads and open proposals Resolve customer concerns and ensure a positive experience Scheduling & Operations Coordination Coordinate and schedule installations with customers and installers Order materials and track deliveries Communicate timelines, job updates, and expectations clearly Manage project details using CRM systems (Salesforce preferred) Update production schedules and job status daily Marketing & Administrative Support Assist with local marketing efforts and community events Support home shows and promotional activities Help strengthen relationships within the local community Financial & Bookkeeping Tasks Perform job costing and data entry Maintain accurate records in QuickBooks (preferred) Track expenses, invoices, and payments Team & Performance Attend weekly team and performance meetings Track and work toward weekly/monthly goals Participate in ongoing training and development Qualifications Must be a U.S. citizen Valid driver’s license with the ability to travel to job sites Experience in office management, administrative support, customer service, or operations preferred Strong phone presence with excellent verbal and written communication skills Highly organized with the ability to manage multiple priorities effectively Experience with QuickBooks, CRM systems, or scheduling software is a plus Self‑motivated with the ability to work independently and take initiative Detail‑oriented with strong follow‑through and accountability Why Join Us? Join a growing company where you play a critical role in customer experience, operations, and business success. This is a great opportunity to build a long‑term career in office management and operations within the home services industry. Apply today to join our team and grow your career in a fast‑paced, rewarding environment. #J-18808-Ljbffr Floor Coverings International