Office Manager

The Office Manager's role is to oversee multiple tasks related to overall office operations. This individual will coordinate general office functions, maintains physical and electronic files, assists with billing and payroll, supports other departments, and may be expected to work closely with each administrator to coordinate office supplies, equipment, space, etc.

Primary Responsibilities (including, but not limited to):

• Answer and screen incoming phone calls in a pleasant, courteous manner.


• Perform general office functions such as sorting mail, data input, and file maintenance. 


• Assist with billing and payroll functions to meet company deadlines.


• Ensure invoices are completed accurately, timely, and according to company policy. 


• Maintain all necessary records related to LTC and governmental programs.


• Collect and organize time sheets and verify/reconcile them against the scheduling calendar in home care software; track late, missing, and incorrect time sheets. 


• Complete caregiver and internal payroll according to schedule.


• Monitor employee pay rates and hours to ensure accuracy and comply with garnishments as required.


• Follow up on receivables per company policy.


• Record incoming bills and invoices and allocate them to the correct month.


• Pay invoices according to the due date.


• Create and send client welcome packets and prospect information.


• Prepare client and caregiver files.


• Create new hire packets and employee handbooks.


• Verify complete caregiver information in the file after hiring.


• Input caregiver information into home care software. 


• Complete caregiver reference checks and criminal background checks.


• Ensure all information is filed correctly, organized, and easily accessible.


• Compile Care Plan binders, Client Welcome Packets, Employment paperwork, and other documentation.


• Ensure all communication is sent promptly according to policy.

Qualifications:

• A Minimum of at least two years of working in an office environment in an organizational setting.


• Excellent interpersonal and communication skills with clients and internal staff.


• Be versatile and able to work in a fast-paced environment.


• Assist with incoming and outgoing calls as requested professionally and efficiently.


• Proficient with standard office equipment.


• Proficient with Microsoft software (MS Word and Excel).


• Adept at reading, writing, and interpreting industry-specific documentation, policies, procedures, or manuals.


• Team player with a positive attitude and independent solid work ethic.

About Senior Helpers:

We are an independently owned and operated franchisee of SH Franchising, LLC dba Senior Helpers®. Senior Helpers® has been the nation's premier franchisor of in-home senior care franchisees since 2005, with locations across the country. Our services range from specialized care for those with chronic diseases to companion services for seniors looking for assistance with daily activities. Our mission is to provide compassionate care and improve the quality of life for our clients, their families, and our employees.

We are proud to be an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, and local laws.