Head of Operations

About Us Apex Radiology , established in 1996, is a leading diagnostic imaging provider in Western Australia, supporting both public and private clinics across Bunbury, Mandurah, Busselton, Margaret River and Perth. We offer a full range of services including CT, MRI, X‑ray, ultrasound, interventional radiology and nuclear medicine. Part of the Integral Diagnostics (IDX Group) , one of Australasia’s largest radiology networks with 150+ sites, Apex offers a supportive, forward‑thinking environment backed by stability, growth, and a strong focus on patient care and innovation. Head of Operations Senior leadership role Deputy to the General Manager Flexible work arrangements About The Role We are seeking a highly capable and commercially astute Head of Operations to lead operational performance across Apex Radiology and act as the deputy to the General Manager . This is a senior leadership role with broad scope across multiple sites, where you will drive operational excellence, lead high‑performing teams, and ensure consistent service delivery across both metropolitan and regional WA. You will play a critical role in translating strategy into execution, supporting business performance, and providing strong, steady leadership across the organisation. Key Responsibilities Lead day‑to‑day operations across Apex Radiology’s multi‑site network Represent the GM in key forums and decisions Drive performance across patient access, workflow efficiency, utilisation, and turnaround times Coach and develop Site Managers and operational leaders to build a high‑performance culture Support delivery of financial outcomes, including productivity, cost control, and EBIT performance Partner with clinical leaders to ensure safe, high‑quality patient care and service consistency Ensure compliance with regulatory, accreditation, and quality standards Strengthen relationships with referrers, WA health stakeholders, and regional partners Lead operational improvement initiatives across both metro and regional services About You Proven experience in a senior multi‑site operations leadership role (radiology experience highly regarded) Ability to act as a trusted deputy / second‑in‑command Strong commercial and financial acumen, with a track record of delivering performance outcomes A people‑focused leader with experience building capable, accountable teamsStrong stakeholder engagement skills, including working with clinical teams and external partners Experience leading operational improvement and change initiatives Demonstrated strategic planning and project management A pragmatic, solutions‑focused approach with high levels of resilience and judgment Highly Regarded Experience in radiology, diagnostic imaging, or healthcare services Understanding of regional service delivery and WA healthcare environment Familiarity with billing, compliance, and patient administration processes Key Performance Indicators Improved patient access, wait times, and service availability Achievement of report turnaround time (TAT) and utilisation targets Delivery of labour efficiency, cost control, and EBIT performance Strong employee engagement, retention, and leadership capability uplift Positive patient, referrer, and stakeholder feedback Successful audit, compliance, and accreditation outcomes Why Join Apex Radiology A genuine second‑in‑command leadership role with executive exposure Opportunity to lead a diverse WA footprint, including regional services Work closely with an experienced General Manager and clinical leadership team Play a key role in shaping operational performance and future growth Be part of an organisation that values quality, integrity, and continuous improvement Integral Diagnostics (IDX Group) supports a multicultural and diversity workplace. We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply. #J-18808-Ljbffr