Admissions Specialist

The LGTC Group is looking for a warm, welcoming, and responsible Admissions Specialist to assist in Client Admissions. LGTC Group is a comprehensive mental health care provider with a rapidly expanding footprint in the San Francisco Bay Area and Sacramento. LGTC Group provides a wide range of treatment options including partial hospitalization, intensive outpatient programs, residential, psychiatry, psychotherapy, Transcranial Magnetic Stimulation (TMS), Ketamine treatment, and Neuropsychological testing.


Duties and Responsibilities:

The duties of the Admissions Specialist include providing support to our new and incoming clients, guiding them through the admissions process. This position will require daily communications with potential clients and their respective referral sources. The ideal candidate should have excellent oral and written communication skills and be able to organize their work using tools including MS Excel, CRM Zoho, MS Office, EHR, Teams, and Zoom. Ultimately, a successful Admissions Specialist should ensure our admissions process for clients is efficient and smooth from initial contact to the day of admission. Admissions Specialists will report directly to the Admissions Coordinator.

Responsibilities include but are not limited to:

• Daily ongoing communication via phone, email, and fax with clients and referral sources
• Input and Organize Data
• Follow up with completion of patient registration, including signing of ROI, Consent for Tx, required Clinical Scales on EHR and Clinicom, and acquire client medical records as needed.
• Schedule Client Intake Assessments with Providers, Recommendation Follow-up, and Coordinate Date of Admission.
• Communicate clearly and effectively with IA Providers, Program Managers, Program Directors, and other relevant staff during client coordination and admission.
• Adjust to fluctuating peaks in patient flow and other operational demands while maintaining quality of service

Qualifications:

• High school diploma or equivalent
• Must possess good follow-up and personal skills
• Demonstrates competence in reacting to and handling emergencies
• Documentation skills
• Ability to effectively communicate with people at all educational levels and from various diverse backgrounds
• Commitment to excellence and high standards
• Excellent written and oral communication skills
• Strong organizational, problem-solving, and analytical skills
• Ability to manage priorities and fluctuating workflow

Experience:

• Customer service: 1 year

Benefits:

• Pay: $21-$24/hr
• Health Insurance
• Dental insurance
• 401k
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Job Type: Full-time, Non-Exempt
• Weekly Hours: 40
• 8-hour shift, 8AM-5PM negotiable

Work setting:

• In-Person Campbell, CA

1. Can you describe your previous experience in Customer Service or related fields?
2. Describe a time where you were able to de-escalate an emotionally charged or high conflict interaction with a customer/client and/or coworker?
3. Can you give an example of a time when you had to resolve a difficult problem related to your job in customer service, and what steps did you take to reach a resolution?
4. What strategies do you use to engage and build professional and personable relationships with others?
5. How do you maintain your enthusiasm and energy in the face of challenges that arise with others, within or outside of the workplace?