Administrative Assistant (Palmetto, FL)

Job Description

Job Description

Description:

Hitek Truss is growing and opening a new location in Palmetto, FL. We are looking for a Bilingual Administrative Assistant (English/Spanish) to support scheduling, customer communication, and general office operations in our truss manufacturing plant.

This role requires a highly organized and proactive person who can handle multiple tasks, manage systems, and adapt to a fast-paced environment with changing priorities. Success in this role depends on meeting strict deadlines, maintaining clear communication, and confidently supporting all transactions and posted entries.

Core Value Expectations

• Actively pursue high character, high trust, and high performance personally, corporately, and in all aspects of the position
• Provide distinctive quality and unparalleled customer service both internally and externally
• Demonstrate and promote integrity, respect, and teamwork
• Invite others to help you grow through living authentically with nothing to prove, lose or hide

Scheduling & Coordination Support

• Assist with updating and maintaining the production schedule
• Support batching, assigning, and moving jobs as needed
• Coordinate with Production, Design, and Shipping teams

Customer Support

• Answer calls, emails, and customer inquiries (English/Spanish)
• Assist with scheduling requests, changes, and follow-ups
• Help manage claims, missing items, and repair requests

Administrative Tasks

• Perform general office duties (data entry, filing, documentation)
• Manage and organize paperwork for production and operations
• Maintain accurate records in company systems
• Support different departments as needed

Reporting & Systems

• Update daily production reports and trackers
• Work with Excel to track and organize data
• Enter and maintain information in systems (Alpine or similar)
• Assist with basic reporting and data analysis

Qualifications:

• High school diploma or equivalent
• Strong ability to work effectively with diverse individuals from management to floor employees
• 2 or more years’ of administrative experience
• Proficient in a variety of computer software applications including Microsoft Office Suite (Word, Excel, and Outlook)
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Punctual and reliable
• Quickbooks experience preferred

Physical Requirements:

• Job functions are primarily conducted in an office setting; however periodic trips to the manufacturing floor will be required
• Must be able to remain in a stationary position 80% of time
• Constantly operates a computer and other office tools
• Occasionally moves boxes or supplies, weighing up to 30 lbs.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Due to the nature of our business in regard to delivery schedules and order inputs; overtime, attendance, and punctuality are essential job functions. Should an individual in this classification not be able to adhere to this requirement due to a disability, they should contact their Human Resources department to see what, if any, reasonable accommodation may be made. The Company retains the right to change or assign other duties to this position.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation and gender identity, national origin, disability, or protected veteran status. Drug Free Workplace.