Billing Representative II

Customer Service Representative - Billing IILocation: Norristown, PA | Schedule: Monday to Friday, 8:30 AM to 5:00 PM EasternPay range: $17.20+/hourSalary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.Benefits information:Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hoursBest-in-class well-being programsAnnual, no-cost health assessment program Blueprint for Wellness®HealthyMINDS mental health programVacation and Health/Flex Time6 Holidays plus 1 "MyDay" offFinFit financial coaching and services401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of serviceEmployee stock purchase planLife and disability insurance, plus buy-up optionFlexible Spending AccountsMatching gifts programEducation assistance through MyQuest for EducationCareer advancement opportunitiesAnd so much more!ResponsibilitiesAnswer high volume calls on an ACD line from clients, regarding disputes, credit card payments, pricing and other general concerns on a daily basisMake out-bound calls to clients, Sales, Account Managers, Quest labs, and other internal customers with information to help escalate billing issues for a timely resolutionDevelop and maintain productive relationships with customers (e.g., provide a good first impression, command attention and respect, maintain professional tone, demonstrate confidence, de-escalate/defuse customers as needed)Manage internal customer service mailbox requests within 5-7 business daysResearch and resolve correspondence from paper, fax, email or phone callWork all correspondence batches in date order following the timeline for completionUse effective communication within the team to ensure consistent coverage of duties such as, staffing for phones, adhering to set lunch schedule for phone coverage, and managing of internal and external mailboxesWork directly with the Collection Coordinators to process adjustments, manual sales and refunds for accurate invoicingPerform all aspects of research needed to take place for accurate billing resolution which includes but is not limited to, working mail returns, pulling chain of custody forms, requesting check pulls from Cash, reviewing account activity and previous notes in billing system.Be the liaison for having direct contact with clients, Quest labs, Accounts Payable, Sales reps, Account Managers, local Quest standard business units andQuest non-standard business units on behalf of clients with billing issuesThorough navigation of both Quest Billing System and the Billing Web is needed to handle requestsEnsure accurate follow-up is being made on the status of disputes being handled outside the teamFollow Quest and Optum 360's guidelines and SOP'sFollow Compliance and HIPAA regulations at all timesAssist Collectors and assisting with the collection of small balancesMaintain average speed of answer and backlog days for correspondenceAbility to meet production and quality standards set forth by the departmentQualificationsRequired Qualifications:High School Diploma / GED or equivalent yrs of work experienceMust be 18 years or older2+ years of customer service experienceAbility to work once a month onsite at 400 Egypt Rd Norristown, PA 19403Ability to work full-time (40 hours/week) Monday - Friday. Employees are required to work an 8-hour shift schedule during our normal business hours of 8:30 am - 5:00 pm EST. It may be necessary, given the business need, to work occasional overtime.Preferred Qualifications:Billing experienceExperience with Microsoft Office - Microsoft Word, Excel, PowerPoint, Outlook (ability to create, edit, save and send documents, spreadsheets, presentations and correspondence) and Microsoft Access (create, edit, format, manipulate data)Advanced experience using Microsoft Excel, including knowledge in function capabilities, analysis, and creating formulasTelecommuting Requirements:Reside within commutable distance to the office at 400 Egypt Rd Norristown, PA 19403Ability to keep all company sensitive documents secure (if applicable)Required to have a dedicated work area established that is separated from other living areas and provides information privacy.About the TeamQuest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.