Education Operations Manager

Core values Hungry for Excellence Integrity Entrepreneurial Humble Confidence Fanatical Consistency Responsibilities: Manage all education. Curate content and develop and implement meetings, courses, webinars, certificates, and other educational programs in collaboration with organization leadership and subject matter experts. Serve as a liaison to councils and committees as assigned. Research, cultivate, plan, and execute a large variety of meeting and education initiatives as outlined in the organization’s strategic plan and as requested. Research enhancements to increase engagement in conferences and education activities. Manage and mentor staff to successfully meet and exceed goals. This position does not require and is not responsible for sales or marketing, as those are handled by third-party companies. Content Curation and Delivery Work with subject matter experts to identify relevant and timely education topics. Coordinate development of educational content to be used in webinars, on-demand learning opportunities, articles, blogs, and other formats. Manage completion of new content within established timelines. Regularly review and update content to incorporate the latest issues, regulations, and trends in orthopedics. Source speakers for webinars and on-demand learning opportunities and/or writers for written education formats. Manage the education calendar. Manage completion of education logistics Research best practices for education in associations and the health care industry and apply to education offerings. Speaker Management Establish and maintain relationships with subject matter experts and professional and volunteer speakers. Manage speaker contracts and complete within established budgets. Create speaker orientation materials, templates, and timelines. Manage speaker logistics, including scheduling and collecting required information. Lead, manage, and hold people accountable. Provide supervision to administrative support staff. Hold staff accountable to assigned role and responsibilities, project timelines, and timely completion of tasks. Apply the Entrepreneurial Operating System (EOS), or “Traction” to all elements of the role and ensure that direct reports are applying EOS principles consistently. Membership Management Member services, onboarding, and ongoing engagement Member and non-member communications management and execution Council & committee liaison Volunteer Management Elections Management Manage peer-to-peer networking opportunities Annual Conference member activities and networking including recruiting and coordinating onsite volunteers, session and group discussion facilitators, state-society receptions, etc. Responsible for organizing volunteers, logistics, and management of chapter events; coordinates communication of programs and activities Assist in the creating, planning, and implementing recruitment and retention programs Delivers high-quality customer service, consistently listens to members requests, and works to find an agreeable solution Provide recurring reports as directed. Qualifications: Three to five years of successful education curation, procurement, and delivery. Undergraduate degree or work experience equivalent Proficient in Microsoft Office Excellent member service mentality and delivery Strong verbal and written communications Strong interpersonal skills and organizational skills Proven ability to prioritize complex projects Ability to think proactively and creatively Must excel in a fast-paced, team-oriented environment Cooperative, supportive, and “can do” attitude is crucial to success Our desired qualifications include: Experience working at an association or nonprofit Experience with Novi AMS Experience with Traction/EOS operating system Experience with Smartsheet and Active Campaign Remote (with some travel requirements) Full-time $60-65k #J-18808-Ljbffr Rocs, Inc.