Remote Renewal Advocate - Customer Success
Follett Software, LLC
Brooklyn, NY
- Remote job
Follett Software, LLC is seeking an Associate Customer Success Specialist to drive customer retention by proactively managing a segment of customers. You will guide renewals, discuss price changes, and address questions to secure renewals. You’ll document interactions in the CRM, update quotes, and support larger renewals with the Customer Success team. Responsibilities include negotiating terms, coordinating with cross-functional teams, and ensuring a smooth renewal process. #J-18808-Ljbffr Follett Software, LLC
Vacancy posted 4 days ago
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