Call Center Representative

Building Name: UVMMC - 40 IDX Drive Location Address: 40 IDX Drive, South Burlington Vermont Regular Department: Call Center Part Time Standard Hours: 24 Biweekly Scheduled Hours: Shift: Day/Eve Primary Shift: 12:00 PM - 8:00 PM Weekend Needs: Other Salary Range: Min $21.84 Mid $26.82 Max $31.79 Recruiter: Jaclyn Kimak *This role is on-site in South Burlington and not a remote position. This position will have a regular schedule of 24 hours/week: Thursday, Friday and Saturday 12-8pm.* Call Center Representatives provide front-line customer service to patients, staff, providers and other members of the UVM Health Network community. The Call Center is a central hub for calls to UVM Medical Center, Porter Medical Center, and Central Vermont Medical Center. Call Center Representatives assess callers’ needs, and either redirect calls, give the required information, or complete the connection to another staff member or provider. They use independent judgment, and a variety of resources/applications, to locate the appropriate protocol or to act when a protocol is not readily available or established. Call Center Representatives impact patient safety by accurately connecting every caller to the right person in the appropriate timeframe. They must prioritize multiple simultaneous tasks. They are a key resource for facilitating communication for patient care. Each member of the Call Center team contributes to a reliable system of communication for over five thousand calls each day. This position is on-site and is not eligible for telecommuting. Education: Associate Degree or equivalent education. Experience: Demonstrated customer service in a medical, fast-paced retail, or other business environment. This is a bargaining union position. The University of Vermont Medical Center is committed to being a national model for the delivery of high-quality academic health care for a rural region. The University of Vermont Medical Center will continue to ensure that individuals are employed, and that employees are treated during candidacy and employment, without regard to their sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law in all employment practices as follows: Employment decisions at The University of Vermont Medical Center are based on legitimate job-related criteria. All personnel actions or programs that affect qualified individuals, such as employment, upgrading, demotion, transfer, recruitment, advertising, termination, rate of pay or other forms of compensation, and selection for training, are made without discrimination based upon the individual’s sex, gender identity or expression, ancestry, place of birth, HIV status, marital status, age, language, socioeconomic status, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status or obligation for service in the armed forces, or any other characteristic protected by law. UVMHealth.org/MedCenter The UVM Medical Center Blog EEO is the law.