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Customer Service & Rebate Supervisor (Escalations)

Buoyant

Resource Innovations in Boston, MA seeks a Customer Service and Rebate Processing Team Supervisor to lead escalation management and support the customer service team. You will oversee handling escalated issues, coach representatives, and drive process improvements while ensuring first-contact resolution and accurate rebate processing. This role offers a competitive hourly rate, a discretionary bonus, and a comprehensive benefits package. #J-18808-Ljbffr Buoyant

Vacancy posted 2 days ago
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