NOC Operator

T1 Network Operations Center (NoC) Operator Location: Frisco, TX/Overland Park, KS - Onsite Shift: 24x7 Rotational (including weekends and holidays) Duration: 6+ months Job Summary We are seeking a motivated and detail-oriented T1 Network Operations Center (NoC) Operator to support Day 2 monitoring and basic troubleshooting of Telco Core Applications deployed on a RedHat OpenShift-based hybrid cloud platform. The candidate will be responsible for real-time health monitoring, alert validation, initial triage, and routing incidents appropriately, ensuring platform reliability and service continuity. Key Responsibilities Monitoring & Operations - Perform continuous health checks and real-time monitoring of Telco Core network functions and containerized applications. - Use observability tools (e.g., Prometheus, Grafana, OpenSearch, or OneConsole) to track system health, resource usage, and service metrics. - Acknowledge, validate, and log alerts triggered by monitoring systems. - Understand platform and application-level telemetry data to identify symptoms of degraded service. Incident Handling & Escalation - Perform first-level diagnosis to isolate faults (log analysis, symptom matching, known errors). - Document issues in the ticketing system (e.g., ServiceNow) with clear categorization and impact statements. - Escalate incidents to Tier 2 support based on defined runbooks and escalation matrix. Runbook Execution - Execute predefined operational SOPs and L1 playbooks for alert remediation (e.g., pod restarts, basic config verifications). - Track and report progress on ticket resolutions during shifts. Collaboration & Reporting - Coordinate with Tier 2/Tier 3 teams for unresolved/complex incidents. - Participate in shift handover activities ensuring knowledge transfer. - Maintain shift logs, incident timelines, and daily activity reports. Qualifications Education & Experience - Diploma/Bachelor's degree in IT, Telecommunications, or a related field. - 1–3 years of experience in a telecom or cloud-based NOC environment. - Exposure to RedHat OpenShift (OCP) platform and container-based ecosystems is required. - Experience supporting Telco Core applications (IMS, PCRF, HSS, 5GC, etc.) in production is preferred. Skills - Understanding of Day 2 operations (monitoring, scaling, logging, fault detection) in a Telco environment. - Familiarity with cloud-native observability tools (Prometheus, Grafana, Alertmanager, OpenSearch, etc.). - Basic understanding of Kubernetes/OpenShift concepts: pods, namespaces, deployments, health probes. - Working knowledge of Linux CLI and troubleshooting commands. - Strong analytical and communication skills. - Ability to follow SOPs, handle shift-based work, and act quickly under pressure. Preferred Certifications (Not Mandatory) - Red Hat Certified Specialist in OpenShift Administration - CCNA / CompTIA Network+ - Any certification related to Kubernetes/Cloud Monitoring Damco