Customer Service Representative

Customer Service Representative

Start your new career as a Customer Service Representative with MAU at our client in Conyers, GA. As a Customer Service Representative, you will be responsible for providing effective customer service for all internal and external customers by using excellent, in-depth knowledge of company products and programs as well as communicating and working effectively with team members within the customer service department. Join the team that has been providing Expanded Polystyrene, polyethylene, polyurethane and copolymer plastic foams to customers located from the Midwest to the Atlantic Coast since 1966.

What We Offer

• $18.00 per hour
• 1st shift, Monday – Friday, 8:00 AM – 5:00 PM
• No rotating shifts or weekends
• Overtime may be available
• Health benefits, including telehealth medical services
• Opportunity for advancement
• Referral bonuses

What We're Looking For

• High school diploma or GED preferred
• 1+ year(s) of experience
• Proficient computer skills including Windows, Microsoft Office Suite, and Outlook
• 3+ years of experience in an industrial customer service role working with sales, engineering and manufacturing teams is required
• System proficiency using Great Plains ERP or similar application is required
• Must possess a professional demeanor and telephone etiquette
• Excellent verbal and written communication skills
• Must be organized and detail oriented with the ability to multi-task
• Possess proven analytical/problem solving solutions for the customer and the company
• Must possess excellent customer service and data entry skills
• General knowledge of sales and manufacturing office functions
• Ability to identify issues, make decisions, and resolve problems

What You'll Do as a Customer Service Representative

• Handle any customer questions or concerns regarding project status or other related issues
• Maintain customer files both physical and electronically
• Answer phones promptly / courteously and receive, process authorized orders /changes/returns directly from the customer according to established company policies and procedures
• Provide standard information regarding service options, charges, billing, and contract parameters
• Work closely with production staff and external vendors to communicate customer information concerning guidelines and production schedules
• Work with Sales team to process new part number and quote requests, complete forecasts and identify prospects, submitting quote letters to customers and communicating customer issues
• Receive and respond professionally and courteously to all customer inquiries regarding service level changes, order status, customer disputes, billing questions, cancellations, product knowledge requests, and prospect requests
• Enter and prepare all paperwork for shipping department and Site / Plant manager and generate daily invoices for customers
• Coordinate with production to ensure scheduling is maximized and all deliveries are on-time
• Manage / maintain assigned customer inventories including reviewing stocks & placing orders and shipments
• Work directly with Account Managers and Tech Centers regarding updated pricing, order information and other issues
• Maintain customer profiles, assigned files & computer records including pricing information, phone lists, purchase order requisitions/receipts, quote log for Technical Centers
• Ensure customer concerns are understood and clearly explain resolution to the customer
• Work closely and effectively with the credit department to resolve disputed credit items and investigate short-paid invoices
• Work in conjunction with other departments to resolve customer issues
• Maintain a positive work atmosphere with a culture of respect for others
• Perform other tasks as assigned