CISO Technical Lead - Directory Services Engineer

Title: CISO Technical Lead Directory Services Engineer (DS)



Location: Irving, TX/Jersey City, NJ/Tampa, FL/Onsite



Video Interviews
Experience required: - 10 - 15 years of experience

JOB DESCRIPTION:
CISO Technical Lead Directory Services Engineer (DS) - updated

Services:

Effectively manage Citi's Active Directory and Hybrid Entra ID environment, including monitoring and maintenance of Microsoft Windows Active Directory and Azure AD Connect servers

Collaborate with engineering and operational teams to champion and deliver next gen products and platforms

Troubleshoot and resolve complex problems, identifying root causes

Perform ongoing resolution of customer incident tickets

Work closely with our engineering partners and provide senior level guidance and support to their global counterparts, with focus on Active Directory, security management, group policies and other Windows/AD related technologies

Identify, analyze and own the resolution of repeat incidents leading to permanent resolution

Maintain and document internal team processes

Identify opportunities for process improvements and/or define new processes and procedures

Host cross platform and/or cross organization calls with stakeholders to drive project delivery and collaboration when appropriate

Participate in an on-call rotation, be responsible for answering calls for outages or major incidents

Partner closely with risk teams to build systemic processes that help maintain Citi's system desired state and enforce compliance

Deliverables:

Stable, Secure & Compliant Identity Platform Operations

Incident Management Excellence & Problem Elimination

Engineering Collaboration & Continuous Improvement

Required Skills/Expertise:

Minimum of 5+ years' hands-on experience supporting multi-domain Active Directory environments with expert proficiency in Microsoft AD and Entra ID

8+ years' experience supporting Windows Server OS

Must have proficiency with LDAP, AD and SSO. Profile must reflect this for consideration.

Expert proficiency working with most or all of the following: LDAP, Kerberos, DNS, Sites and Services, Performance Monitoring, AD backup and recovery, Azure AD Connect, Conditional Access Policies, Express Routes, Azure Subscriptions and Resource groups

Ability to communicate across perceived organizational boundaries and break down silos to achieve global collaboration

Proactive team player who takes the initiative to meet goals and drive operational improvements.

Balance tactical and strategic goals into a stable and manageable operational framework.

SQL Server and/or PowerShell scripting experience is a plus

Ability to adapt communication styles t o effectively communicate with senior management, customers and end-users