Risk Management Analyst

Risk Management Analyst

Own the work that keeps our people protected. As our Risk Management Analyst, you'll sit at the intersection of data, people, and operations — managing workers' compensation and insurance claims programs that directly impact how our organization protects its people. From claim intake and investigation coordination to trend analysis and cross-functional partnerships with legal, HR, and Operations leadership, this role offers meaningful variety and real influence. If you're analytical, highly organized, and energized by turning complex information into smarter outcomes, this is a great opportunity to make a tangible difference across both restaurant and support center operations.

Key Responsibilities:

• Own the full lifecycle of workers' compensation and general liability claims — intake, documentation, tracking, and resolution. You'll monitor reserves, analyze trends, and deliver reporting that drives real risk reduction.
• Primary liaison between TPAs, carriers, brokers, legal counsel, and field leadership — keeping investigations moving and representing the organization at depositions when needed.
• Reviewing incident reports, ensuring OSHA and insurer deadlines are met, and partnering with Operations and People Experience to close information gaps and drive corrective actions.
• Support return-to-work outcomes through restricted duty coordination and documentation follow-up alongside People Support and Accommodations teams.
• Connect claim data to surface recurring trends and bring forward recommendations that reduce workplace injuries and operational risk over time.

Qualifications:

• 5+ years in workers' compensation, general liability, claims administration, or risk management — with hands-on knowledge of OSHA reporting and insurance claims processes.
• Comfortable working across TPAs, carriers, brokers, legal counsel, and medical providers, and know how to handle sensitive information with discretion.
• Strong analytical and organizational skills are a must, along with proficiency in Microsoft Office and experience with claims management, incident tracking, or case management systems.

Preferred:

• Background in hospitality, restaurant, retail, or multi-unit operations, plus experience supporting return-to-work or workplace injury management programs.
• A degree in Risk Management, Business Administration, HR, or a related field is a plus, as is an insurance or risk certification such as AIC, ARM, or CPCU.

Additional Requirements:

• Ability to remain stationary for extended periods while working at a computer.
• Strong written and verbal communication with internal and external stakeholders.
• High attention to detail when reviewing documentation and analyzing data.
• Able to manage multiple priorities and deadlines in a fast-paced environment.
• Proficient with standard office equipment and claims management systems.
• Occasional travel to restaurant or support center locations.

Benefits and Perks:

• Competitive compensation and bonus eligibility.
• Medical, dental, vision and life insurance.
• 401(k) with company match.
• Paid time off and wellness days.
• Employee meal discounts.
• Opportunities for growth and internal promotion.

About Us:

Din Tai Fung is a globally recognized, family-owned restaurant brand founded in 1972, internationally renowned for its iconic Xiao Long Bao. With over 165 locations worldwide and continued growth across North America, we are committed to delivering exceptional quality, authentic flavors, and world-class hospitality.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Applicants must be 18 years of age or older and able to provide documentation to work in the United States legally.

Equal Opportunity Employer: Din Tai Fung North America is an Equal Employment Opportunity Employer. We are committed to creating an inclusive environment and welcome all qualified applicants, regardless of race, color, religion, sex, gender identity, sexual orientation, national origin, age, disability, or any other protected status, in accordance with applicable federal, state/provincial, and local laws.

In the United States, Din Tai Fung North America participates in E-Verify to confirm work authorization for all new hires.